Gainsight / PSO Consultant – Customer Success & Product Operations

4 days ago

Pune, Maharashtra, India Zywave Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Role Overview

We are seeking a Gainsight / PSO Consultant to join our India operations. In this role, you will act as a technical and functional expert on Gainsight, supporting Zywave's customer success strategy. You will partner with global Professional Services and Operations teams to design, implement, and optimize Gainsight solutions for internal and client-facing use cases.

This role is a mix of technical configuration, integration, and business alignment — requiring you to understand client success processes, translate them into Gainsight capabilities, and ensure seamless adoption. You will be stakeholder-facing, collaborating across Product, Customer Success, and Technical teams.

Key Responsibilities

  • Act as the subject matter expert (SME) on Gainsight for Zywave's India team.
  • Own the configuration, customization, and administration of Gainsight across multiple business units.
  • Design and implement business processes, playbooks, and workflows in Gainsight to drive customer engagement and retention.
  • Collaborate with global PSO teams to deliver end-to-end Gainsight implementations for internal and external stakeholders.
  • Manage integration of Gainsight with other enterprise systems (Salesforce, boundary apps, data platforms, etc.).
  • Partner with Customer Success, Product, and Data teams to define KPIs, dashboards, and reports that deliver actionable insights.
  • Work with business stakeholders to translate needs into Gainsight solutions, balancing technical feasibility and business outcomes.
  • Ensure best practices in data integrity, governance, and automation within Gainsight.
  • Provide training, enablement, and documentation to end-users and stakeholders.

Qualifications & Skills

  • 5+ years of experience in CRM / Customer Success platforms, with at least 2+ years of direct Gainsight experience.
  • Strong background in Gainsight Administration, Configuration, and Integration.
  • Experience with Salesforce integration (Sales/Service Cloud) and API-based data flows.
  • Knowledge of customer success operations (CS Ops), including health scores, journey mapping, playbooks, and retention metrics.
  • Ability to gather business requirements and translate them into scalable Gainsight solutions.
  • Strong data analysis, reporting, and dashboard creation skills.
  • Excellent stakeholder management and communication skills.
  • Experience working in global organizations across cross-functional and customer-facing teams.

Why Join Zywave?

  • Play a key role in shaping Zywave's Customer Success operations with Gainsight.
  • Work at the intersection of business and technology, delivering high-impact solutions.
  • Collaborate with global teams in a high-growth, innovation-driven environment.
  • Opportunity to build expertise in RevTech and InsurTech leadership.

  • Gainsight / PSO Consultant - Customer Success & Product Operations

    2 days ago

    Pune, Maharashtra, India Zywave Full time

    Role Overview We are seeking a Gainsight / PSO Consultant to join our India operations. In this role, you will act as a technical and functional expert on Gainsight, supporting Zywave's customer success strategy. You will partner with global Professional Services and Operations teams to design, implement, and optimize Gainsight solutions for internal and...

  • Gainsight/PSO Consultant

    2 days ago

    Pune, Maharashtra, India Zywave Full time

    Role Overview :We are seeking a Gainsight / PSO Consultant to join our India operations.In this role, you will act as a technical and functional expert on Gainsight, supporting Zywaves customer success strategy.You will partner with global Professional Services and Operations teams to design, implement, and optimize Gainsight solutions for internal and...

  • Customer Success Strategist

    2 days ago

    Pune, Maharashtra, India beBeeGainsight Full time ₹ 9,00,000 - ₹ 12,00,000

    Expert Gainsight Consultant">We are seeking a seasoned professional to lead the implementation and optimization of our customer success strategy through Gainsight. The ideal candidate will have a strong background in CRM and customer success platforms, with at least 2+ years of direct Gainsight experience.">In this role, you will partner with global...

  • Gainsight Developer

    6 days ago

    Pune, Maharashtra, India Teqfocus Consulting Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Gainsight DeveloperLocation: Remote (PAN India)Employment Type: Contract (Fulltime) About the RoleWe are looking for an experienced Gainsight Developer to support, enhance, and extend the Gainsight platform for our client. The ideal candidate will have strong expertise in Gainsight development, workflows, surveys, and Salesforce integrations,...

  • Senior Business Solutions Consultant

    2 days ago

    Pune, Maharashtra, India beBeeGainsight Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Job SummaryWe are seeking a seasoned professional to support our customer success strategy by leveraging their expertise in Gainsight configuration, integration, and data analysis. In this role, you will partner with cross-functional teams to design, implement, and optimize Gainsight solutions for internal and client-facing use cases.This is a technical and...

  • Customer Success Operations Manager

    1 week ago

    Pune, Maharashtra, India Cequence Security Full time

    Customer Success Operations Manager OverviewWe are seeking a Customer Success Operations Manager to power the backbone of our Customer Success team. This role is focused on tooling, reporting, and process improvement, ensuring our Technical Success Managers (TSMs) have the systems and insights they need to deliver value to customers. You will own the...

  • Customer Success Operations Manager

    4 days ago

    Pune, Maharashtra, India Cequence Security Full time

    Customer Success Operations Manager Overview We are seeking a Customer Success Operations Manager to power the backbone of our Customer Success team. This role is focused on tooling, reporting, and process improvement, ensuring our Technical Success Managers (TSMs) have the systems and insights they need to deliver value to customers. You will own the...

  • Customer Success Manager

    4 days ago

    Pune, Maharashtra, India Opus Technologies Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Role OverviewWe are seeking a seasoned Customer Success Manager to lead strategic client relationships, drive adoption of Optimus solutions, and ensure long-term customer satisfaction and retention. The ideal candidate brings deep experience in enterprise SaaS, fintech, or financial services, thrives in a fast-paced, data-driven environment, and excels at...

  • Senior Customer Success Manager

    2 weeks ago

    Pune, Maharashtra, India Druva Full time US$ 90,000 - US$ 1,20,000 per year

    Druva, the autonomous data security company, puts data security on autopilot with a 100% SaaS, fully managed platform to secure and recover data from all threats. The Druva Data Security Cloud ensures the availability, confidentiality, and fidelity of data - providing customers with autonomous protection, rapid incident response, and guaranteed data...

  • Customer Success Manager

    22 hours ago

    Pune, Maharashtra, India Aparajita Consultancy Services Full time

    About the Role:We are seeking a highly motivated and strategic Customer Success Manager with 5-6 years of experience, and a strong business background, preferably with an MBA.The ideal candidate will be a customer champion, responsible for building and nurturing strong, long-term relationships with our key clients in Pune.You will be the primary point of...