CRM & Customer Engagement Intern

2 weeks ago

Bengaluru, Karnataka, India Vikastrade Links Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role Overview

We are looking for a proactive, detail-oriented intern to join our team as a CRM & Customer Engagement Intern. You will be the link between our sales team, customers, and digital platforms ensuring smooth communication, timely responses, and supporting the foundation of our e-commerce journey.

Key Responsibilities

  • Monitor our Cloud Connect CRM portal to track whether sales staff are attending customer calls and prepare daily activity reports.
  • Oversee multiple customer WhatsApp groups to ensure all customer queries and orders are responded to promptly.
  • Highlight any pending orders or missed messages and coordinate with sales staff for resolution.
  • Support the setup of WhatsApp API features for our new e-commerce app, helping build a seamless customer communication system.
  • Prepare simple reports (daily/weekly) on call activity, WhatsApp engagement, and pending follow-ups.

Who Should Apply?


• Students or fresh graduates interested in business, CRM, digital operations, or the automobile industry.


• Those curious about the automotive aftermarket sector and its growth potential in India.


• Good communication skills and basic knowledge of Excel & digital tools.


• Organized, alert, and eager to learn.

What Youll Gain


• Hands-on experience in CRM, WhatsApp API, and digital customer engagement.


• Exposure to the automobile spare parts industry, one of India's fastest-growing sectors.


• A chance to understand how a business transitions from offline to e-commerce.


• Stipend + Opportunity to be converted into a full-time CRM & Customer Engagement Executive role.


• Work directly with management in a growing, professional environment.

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