
CRM & Customer Engagement Intern
6 days ago
Role Overview
We are looking for a proactive, detail-oriented intern to join our team as a CRM & Customer Engagement Intern. You will be the link between our sales team, customers, and digital platforms ensuring smooth communication, timely responses, and supporting the foundation of our e-commerce journey.
Key Responsibilities
- Monitor our Cloud Connect CRM portal to track whether sales staff are attending customer calls and prepare daily activity reports.
- Oversee multiple customer WhatsApp groups to ensure all customer queries and orders are responded to promptly.
- Highlight any pending orders or missed messages and coordinate with sales staff for resolution.
- Support the setup of WhatsApp API features for our new e-commerce app, helping build a seamless customer communication system.
- Prepare simple reports (daily/weekly) on call activity, WhatsApp engagement, and pending follow-ups.
Who Should Apply?
• Students or fresh graduates interested in business, CRM, digital operations, or the automobile industry.
• Those curious about the automotive aftermarket sector and its growth potential in India.
• Good communication skills and basic knowledge of Excel & digital tools.
• Organized, alert, and eager to learn.
What Youll Gain
• Hands-on experience in CRM, WhatsApp API, and digital customer engagement.
• Exposure to the automobile spare parts industry, one of India's fastest-growing sectors.
• A chance to understand how a business transitions from offline to e-commerce.
• Stipend + Opportunity to be converted into a full-time CRM & Customer Engagement Executive role.
• Work directly with management in a growing, professional environment.
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