Business Operations

1 week ago

Ahmedabad, Gujarat, India E11EVEN TECHNOLOGIES Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Location:
Ahmedabad (India)

Department:
Operations | Quality | Service Excellence

Type:
Full-Time

Experience Level:
1–4 Years

About the Role

We're seeking a detail-oriented and analytical Business Operations & Quality Analyst to support our global service delivery programs. This role combines operational excellence with quality evaluation, ensuring that digital service providers meet performance standards, clients receive top-quality deliverables, and workflows remain efficient and data-driven.

You will be responsible for vetting, quality assurance, data insights, moderation, and process improvements across multiple categories such as Tech, Design, and Marketing. This position requires a blend of analytical mindset, operational precision, and the ability to make objective quality-based decisions in fast-moving environments.

Key Responsibilities

Operations & Workflow Management

  • Manage daily vetting, moderation, and onboarding processes for global digital service providers.
  • Maintain SLAs, ensure backlog health, and monitor throughput across multiple projects.
  • Coordinate with cross-functional teams (Product, Data, Business Development, Customer Success) to streamline workflows.
  • Handle operational escalations and ensure timely resolution with documented audit trails.

Quality Evaluation & Compliance

  • Evaluate applications, portfolios, and project outputs against defined rubrics and performance benchmarks.
  • Perform quality audits, track approval consistency, and maintain category-specific standards.
  • Identify performance trends, skills gaps, and opportunities for upskilling within the talent network.
  • Support internal calibration and knowledge-sharing sessions to maintain decision quality.

What You'll Bring

  • Bachelor's degree in Business, IT, Operations, or a related field.
  • 1–4 years of experience in business operations, quality analysis, or moderation (preferably IT / digital services).
  • Strong analytical skills and proficiency in Excel, Google Sheets, and reporting tools.
  • Excellent communication skills (written and spoken English).
  • High attention to detail, problem-solving ability, and a proactive mindset.
  • Ability to work independently and adapt quickly to changing priorities.
  • Bonus: Familiarity with CRM/ticketing tools (e.g., Salesforce, Zendesk) and marketplace platforms.

Why Join Us

  • Be part of a global IT services environment operating at the intersection of operations, analytics, and quality excellence.
  • Work with diverse teams, cutting-edge tools, and high-end clients worldwide.
  • Opportunity to grow into senior roles such as Operations Lead, Program Manager, or Quality Specialist.
  • 5 Days Working
  • Flexible work culture that values learning, ownership, and innovation.

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