Customer Success Manager

5 days ago

Bengaluru, Karnataka, India Digio Full time ₹ 8,00,000 - ₹ 12,00,000 per year

About Digio -

Digio was founded in 2016 and currently is the market leader in the Digital onboarding space with its offerings around Digital Identity, eKYC, Digital Documentation/Signing, Recurring Payments based on NACH and UPI, Account Aggregator etc.

Digio is used by more than 1500 businesses in India and performs over 1 Billion transactions annually. Digio's SAAS platform offerings around Digital Public Infrastructure coupled with Deep Tech leveraging AI/ML are widely used across various domains like Banking, Capital Markets, Lending, Fintech, e-Commerce, Crypto, Gaming to name a few. Digio is a well profitable entity in its growth phase looking for driven people to join along the scaling journey.

You can view our website at  or find them on Linkedin and Twitter

What You'll Do

  • Success Planning: Partner with customers to develop tailored success plans based on their business goals and usage of Digio services.
  • Customer Onboarding: Lead comprehensive onboarding experiences covering technical setup, dashboard walkthroughs and product enablement.
  • Best Practices Consulting: Guide customers through Digio's product features, integrations, and workflows to deliver maximum value.
  • Impact Reviews: Conduct data-driven business reviews showcasing realized value, alignment with customer objectives, and opportunities to improve.
  • Customer Advocacy: Capture and document success stories, case studies, and verified outcomes to help amplify customer achievements.
  • Stakeholder Alignment: Build executive-level relationships and grow champions across engineering, product and technical support teams.
  • Revenue and Growth Influence: Identify and influence expansion opportunities; contribute to Retention goals and upsell pipeline.
  • Feedback Loop: Gather and communicate customer insights to influence product development and roadmap planning and conduct end to end implementation.

About You

  • 2+ years of experience managing enterprise customers, preferably in SaaS platforms.
  • Proven experience in executive stakeholder engagement and SaaS solutioning
  • Highly adaptable; strong critical thinker who is comfortable with ambiguity
  • Excellent Communicator (written and verbal)
  • Understanding of API integrations and technical terms
  • Experience with Postman, or similar platforms is preferred.
  • Confident communicator and facilitator at all levels—developers to C-suite.
  • Able to lead cross-functional initiatives and manage multiple complex projects simultaneously.
  • Curious, coachable, and proactive—you're excited to continuously learn and contribute.

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