Manager Client Success

2 days ago

Hyderabad, Telangana, India Harmony United Psychiatric Care Full time ₹ 12,00,000 - ₹ 36,00,000 per year


Job Title: Manager - Client Success
Location: Hyderabad, Telangana
Company: Harmony United Medsolutions Pvt. Ltd.

About Us:
Harmony United Medsolutions Pvt. Ltd. [HUMS] is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry. We at HUMS take pride in being a reliable partner as a Healthcare Management Company. With nine years of experience, we have perfected our end-to-end services in medical billing, A.R. management, and other essential healthcare facets. We provide our services to Harmony United Psychiatric Care, a US-based Healthcare Company. We pride ourselves on our commitment to excellence, creativity, and pushing the boundaries of what's possible. As we continue to grow, we seek a talented candidate to join our team and contribute to our exciting projects.

Position Overview:
A Client Success Manager is responsible for ensuring that clients achieve their desired outcomes and satisfaction with a company's products or services. This role involves building strong relationships with clients, understanding their needs, and proactively addressing any challenges to ensure long-term retention and success.

Responsibilities:
  • Managing the patient's account and dealing with their complaints.
  • Identify, troubleshoot, and resolve client issues efficiently. Work closely with technical support and product teams to address any challenges that arise.
  • Ensure that clients are aware of and utilizing the full range of features and benefits offered by the company's products or services. Provide training and resources to maximize usage and satisfaction.
  • Making the reports on drop rate and churn rates.
  • Finding the loopholes, retaining the patients and handling the escalations.
  • Track and report on key performance indicators (KPIs) related to client success, such as client satisfaction scores, retention rates, and product adoption levels.
  • Work with technical teams to customize and implement solutions that meet specific client needs.
Requirements:
  • A Master's degree in Business Administration, Marketing, Communications, or a related field is typically required.
  • At least 5 years of experience in client success or customer support including at least 2 years of experience as a manager.
  • At least 5 years of experience in working with international voice process with English speaking countries (US, UK, Canada, Australia, etc.)
  • Strong understanding of client needs and a commitment to ensuring their success. Ability to build and maintain positive, long-term relationships.
  • Excellent verbal and written communication skills. Ability to convey complex information clearly and effectively to clients and internal teams.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust at all levels of the organization.
  • Ability to manage multiple clients, projects, and tasks simultaneously. Strong time management skills and attention to detail.
  • Proficiency with the Microsoft Office (Excel, Word,), PowerBi, SQL, etc. 
Diversity, Equality, and Inclusion:
Diversity, equality, and inclusion are fundamental to our success at HUMS. We actively promote diversity across all aspects of our organization, including but not limited to gender, race, ethnicity, sexual orientation, religion, disability, and age. We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow, contribute, and succeed.

Benefits:
  • Competitive salary (including EPF and PS)
  • Health insurance
  • Four days' work-week (Monday – Thursday)
  • Opportunities for career growth and professional development
  • Additional benefits like food and cab-drop are available
Please submit your resume and cover letter detailing your relevant experience and why you fit this role perfectly. We look forward to hearing from you
In case of any queries, please feel to reach out us at [email protected]

Note: Available to take calls between 5:45 PM to 4:45 AM IST only from Monday to Thursday.

#LI-DNI

  • Manager Client Success

    2 weeks ago

    Hyderabad, Telangana, India Harmony United Psychiatric Care Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Manager - Client SuccessLocation: Hyderabad, TelanganaCompany: Harmony United Medsolutions Pvt. Ltd. About Us:Harmony United Medsolutions Pvt. Ltd. [HUMS] is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry. We at HUMS take pride in being a reliable partner as a Healthcare Management Company. With nine years...

  • Client Success Implementation Engineer

    1 week ago

    Hyderabad, Telangana, India Talent Leads HR Solutions Pvt Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description : As a Client Success Engineer, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. Acting as a trusted technical advisor, you take ownership of high-impact client projects, mentor team members, and drive process improvements that elevate client success outcomes. In...

  • Client Success Implementation Engineer

    1 week ago

    Hyderabad, Telangana, India Ikon IT & Staffing Services Private Limited Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job Description : - Lead technical discovery and solution design during late-stage sales engagements for strategic clients. - Develop complex implementation plans and ensure seamless handoffs to delivery and support teams. - Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique...

  • Client Success Manager

    5 days ago

    Hyderabad, Telangana, India Univariety Full time ₹ 80,000 - ₹ 10,00,000 per year

    Roles and ResponsibilitiesDevelops Healthy Customer RelationshipEnhances Customer TrainingEvaluates and Analyses Customer NeedsBuilds Trust and Transparency with ClientsOnboards New ClientsActs as a Customer AdvocateEncourages Customers to Upgrade their ProductsPromotes Customer LoyaltyMeet Quarterly and Annual Renewal and Upsell TargetsEnsuring Monthly,...

  • Customer Success Manager

    7 days ago

    Hyderabad, Telangana, India Makro Group Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Customer Success Manager CSPM - DDiJob Title: Customer Success Manager (Software Product)Location: Madhapur, Hyderabad, Telangana (On-Site)Job Type: Full-timeExperience: 8+ yearsEducation: Bachelor/Master in Computer Science (Preferably with MBA/PG in Business Administration/Business Management)Job Description:DDi Smart Technology is seeking an experienced...

  • Customer Success Manager

    5 days ago

    Hyderabad, Telangana, India Bentolabs Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    About PropFlo :PropFlo is an AI-powered CRM built exclusively for the real estate industry, designed to help developers, brokers, and agents streamline their entire sales lifecycle. From lead management and customer engagement to deal closures and renewals, PropFlo enables real estate professionals to manage their operations more efficiently, improve...

  • Customer Success Manager

    2 weeks ago

    Hyderabad, Telangana, India GoodSpace AI Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We're Hiring: Client Success ManagerLocation:Hyderabad, TelanganaExperience:1–3 YearsJob DescriptionWe're looking for adynamic and creative Client Success Managerfrom an event management background who can ideate, plan, and execute corporate events end-to-end while ensuring exceptional client satisfaction.Key Responsibilities:Understand client requirements...

  • Customer Success Manager

    6 days ago

    Hyderabad, Telangana, India ORBCOMM Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Join Us as Customer Success Manager (CSM)Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...

  • Customer Success Manager

    5 days ago

    Hyderabad, Telangana, India Orbcomm Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Join Us as Customer Success Manager (CSM)Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...

  • Customer Success Manager

    4 days ago

    Hyderabad, Telangana, India ORBCOMM Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Join Us as Customer Success Manager (CSM)  Join our team as a Customer Success Manager and take the lead in driving customer satisfaction and retention. In this pivotal role, you'll build and nurture strong relationships with clients, ensuring they achieve maximum value from our solutions. You'll collaborate with cross-functional teams, develop tailored...