DGM - QA/QC (Civil)

Key Qualifications

• Bachelor's degree in civil engineering
• Master's degree in Civil / Structural / Construction Management (preferrable)
• Minimum 20 years of experience in Quality Assurance, Control, and Management in EPC projects
• Specialized training or certification in Quality Management from reputed institutions is desirable
• Proven track record of handling large-scale EPC, DBO or turnkey civil projects.
• Certified in professional programs such as Precast/Prestressed Concrete, etc.
• Lead Auditor certification for ISO 9001 and trained Business Excellence Assessor
• Exposure to World Bank-funded or ADB-funded infrastructure projects is preferred
• Familiarity with National (IS codes, CPHEEO manual, MoRTH, BIS) and International standards (ASTM, AWWA, ACI, BS, EN).
• Knowledge in Concrete Technology, Concrete mix design, Innovation and latest Technology in Civil discipline and AI/ML techniques for Quality improvement initiatives.

Key Responsibilities

• Strategic Leadership : Lead the Quality function for EPC projects, ensuring alignment with business goals, Contracts, Spec / regulatory requirements, and Indian / International standards.
• Customer Satisfaction:

Enhance Customer Satisfaction to measure Customer Satisfaction index level for improvements in every Quarter and take action for improvement points.

• QMS Performance : Develop and implement QMS Manual, Project Quality Plans, and job-specific Standard Operating Procedures (SOPs). Ensure uniform quality practices across all phases of EPC projects – from engineering, procurement, and construction to commissioning.
• Quality Awards & Business Excellence Integration : Drive initiatives in Quality Management, Business Excellence, and subject-matter specialization to foster organizational growth and process improvement. Demonstrate with external forums for Quality awards and recognitions every year (FICCI, CII, Golden Peacock, RBNQA, etc)
• Certifications & Compliance : Ensure adherence to international standards such as ISO 9001 and ISO Lead internal and external audits, including supplier and technical audits.
• Process & Product Quality : Conduct regular audits (system/process) and statistical quality control (SPC/SQC) to ensure product conformity and initiate corrective actions for deviations.
• Trouble shooting & Problem Solving:

Identify root cause analysis for Customer complaints on Product Quality deviations and getting agreement for timely CAs / preventive measures and building Customer confidence.

• Application of Statistical Quality Tools:

Knowledge on Cost of Quality, Usage of Quality tools & techniques for Problem Solving and integrate 5 Core Quality tools (APQP / PPAP/ FMEA / MSA/ SPC)

• Vendor Quality Management : Perform vendor assessments, approve QAPs, and oversee supply inspections. Develop and evaluate vendors to maintain high-quality, cost-effective supply chains.
• Training & Development : Mentor and develop the Quality team through internal and external training programs focused on technical and leadership capabilities. Periodical knowledge sharing and Lessons learnt during Quality Council meetings and Business performance meetings.
• Digitalization : Implement and manage digital quality tools to monitor, report, and enhance business quality performance metrics.
• Quality Resource Identification and Optimization :

Identify right person for right job, allocate Quality staff as per BU/ Project requirements and optimize Quality resources for effective implementation of Quality process and systems and development of Quality Professionals.

• Performance Reporting : Conduct management reviews and demonstrate Quality performance to Leadership team for Quality improvements, Gap analysis and Technology integration to enhance Productivity and speed.

Key Skills

• Proven ability to lead diverse QA/QC teams across geographies.
• Strong knowledge of industry best practices and international standards
• Proficiency in deploying digital tools for Quality monitoring and reporting
• Excellent leadership, analytical, and communication skills
• Competence in risk-based quality planning and defect prevention strategies
• Proven ability to drive continuous improvement and cost-effective quality solutions
• Strong interpersonal and communication skills to interface with various Stakeholders