Team Manager
2 weeks ago
We are seeking a highly skilled and experienced Operations Manager US Mortgage Operations to lead and manage a team supporting critical US mortgage processes. The ideal candidate will bring deep domain expertise in US mortgage operations, proven people management capabilities, and the ability to drive operational excellence.
ROLES AND RESPONSIBILITIES
- Lead, mentor, and manage a team of mortgage professionals handling end-to-end mortgage operations across one or more lines of business (Origination, Processing, Underwriting, Closing, PostClosing, Servicing, or Default).
- Ensure team adherence to client-specific service level agreements (SLAs), compliance requirements, and quality standards.
- Monitoring of daily/weekly workflow, allocate resources, and track productivity to meet business targets.
- Conduct regular performance reviews, coaching, and training to enhance team efficiency and domain expertise
- Strong domain knowledge in at least one of the following mortgage lines of business: Loan Origination & Processing/ Underwriting & Closing/ Post-Closing/ Performing Servicing/ Foreclosure/ Bankruptcy/ Default Servicing/ Quality Control.
- Proven experience in people management, team building, and performance coaching.
- Sound understanding of US mortgage regulations, compliance standards, and investor guidelines.
- Excellent communication, client management, and stakeholder engagement skills.
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