Business Application Specialist

1 week ago

Bengaluru, Karnataka, India Worldwide Flight Services (WFS) Full time

Role Overview

WFS is looking for a passionate Business System Analyst to join our IT organization in Bengaluru, with a medium-term objective of contributing to the growth of the Indian Cargo market. The Business System Analyst will manage the portfolio of business applications, act as a subject matter expert on the cargo management system (ERP/logistics/supply chain) and play an active role in transforming and evolving business applications to support cargo operations.

Key Responsibilities

Business Applications Management


• Manage the portfolio of business applications in Bengaluru, building a service model with clearly defined roles and responsibilities.


• Ensure effective support and administration services for front-end and back-end solutions.


• Oversee system evolution through a structured Change Management process.

CMS Centre of Expertise


• Establish a Centre of Expertise for CMS applications preferably KALE suite (ACS and Galaxy), injecting knowledge into the WFS organization.


• Act as a subject matter expert for business applications.


• Train and support internal stakeholders in the effective use of CMS solutions.

Transformation & Projects


• Actively participate in the transformation of business-related applications, assuming roles such as Project coordinator or similar.


• Collaborate with internal stakeholders and global IT to ensure business applications meet operational requirements.


• Align IT projects with business goals, ensuring on-time delivery and operational impact.

Vendor & Release Management


• Manage relationships with software vendors, ensuring smooth release management processes.


• Coordinate upgrades, patches, and system enhancements with internal and external teams.


• Track vendor performance against service expectations and escalate issues where necessary.

Security & Compliance


• Apply application security principles to business applications, ensuring compliance with security standards.


• Support audits, risk assessments, and documentation related to business systems.
• Implement controls to safeguard sensitive data across applications.

Qualification


•
Education
– Graduate / Postgraduate degree in Computer Science, Information Technology, or a related discipline.


•
Experience
– 2–4 years of proven experience as a Business Analyst or Application Manager and handling Cargo application/ERP/logistics/supply chain systems, preferably within logistics, aviation, or related industries.


• P
rocess Modelling
– Strong experience in process modelling with expertise in tools such as Microsoft Visio, Enterprise Architect, or other modelling platforms (desirable).


•
Requirements Gathering
– Hands-on experience in eliciting and documenting user and business requirements, including the design and coordination of software/technology trials and proofs of concept.


•
SDLC Knowledge
– Solid understanding of the Software Development Life Cycle (SDLC), with a strong focus on functional design. Experience in non-functional design will be considered an advantage.

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