Assistant Quality Assurance Manager

Job Details

• Job Title: Assistant Manager Quality Assurance
• Reports To: QA Manager / Director
• Direct Reports: Sr. Executive / Executive
• Location: Bhilgaon, Kamptee Road, Nagpur

Summary

The QA Assistant Manager is responsible for supervising assigned roles and activities within the Quality Management System (QMS), Compliance, Analysis of Raw Materials (RM), Packing Materials (PM), and Finished Goods (FG), as well as related documentation. The role includes Manpower Planning and Distribution, Sensory Evaluation, Deviation Management & Control, FG Release, Customer-wise Specification Management, and Customer Complaint Handling & Control.

The Assistant Manager will oversee daily departmental activities, ensure compliance with quality and safety standards, and train new and existing employees on ISO 9001, ISO 22000, ISO 14001, 5S, HACCP, and HALAL initiatives. The role supports the QA Manager and acts as a backup when required.

As part of the APB Team, the Assistant Manager is expected to achieve company objectives in performance, safety, quality, leadership, and customer service, while upholding corporate and site-specific policies.

Job Duties and Responsibilities

• Supervise departmental activities and ensure smooth operations.
• Ensure product quality and safety standards are maintained.
• Ensure sampling of RM/PM/FG as per SOP and timely release of materials.
• Prepare and update relevant SOPs and methods of analysis; maintain updated documentation.
• Conduct and oversee sensory evaluations of RM/FG/Market Samples; build and lead the sensory team.
• Monitor and close action plans for deviations; prevent recurrence through proactive measures.
• Oversee timely FG release; handle exceptional releases based on product history; issue Certificates of Analysis (COA).
• Review customer product specifications; prepare and maintain customer-wise product specifications.
• Ensure FG compliance with customer specifications and update COAs accordingly.
• Coordinate with Marketing/Export teams on technical and documentation requirements; review customer questionnaires.
• Prepare effective Root Cause Analysis (RCA) and Corrective & Preventive Actions (CAPA); ensure implementation.
• Manage customer complaints and prevent recurrence through process control and GMP adherence.
• Actively participate in audits; prepare RCA/CAPA and ensure timely closure of audit findings.
• Ensure compliance with product regulatory requirements (FSSAI, Legal Metrology, etc.) and coordinate with the regulatory team.
• Ensure timely analysis and feedback on submitted samples; conduct stability studies for R&D/Application samples.
• Evaluate training needs and ensure continuous skill development of the team.
• Monitor utility consumption and ensure optimization.
• Oversee plant hygiene and sanitation activities.
• Ensure adherence to SOPs and Job Safety Analysis (JSA).

Special Instructions

• Allocate maximum time to plant operations.
• Personally monitor dryer cleaning and sweeping operations.
• Supervise sampling frequencies during processing as per SOP.
• Upgrade worker knowledge on hygiene, sanitation, equipment operation, material handling, and communication.
• Report work status to the AGM on a regular basis.

Qualifications

• Graduate degree required; B.Sc./M.Sc./B.Pharm/M.Pharm preferred.
  
  • Minimum 8-12 years of relevant work experience in a similar environment.
  
  • Strong understanding of Quality Management Systems (QMS).
  
  • Equivalent combinations of education and experience may be considered.

Knowledge and Skill Requirements

• Excellent leadership and interpersonal skills with the ability to motivate and guide teams.
• Strong problem-solving, judgment, and decision-making skills.
• Excellent verbal and written communication abilities.
• Flexible and adaptable to change in a fast-paced environment.
• Ability to maintain confidentiality at all times.
• Willingness to work in rotational shifts.