JIRA Developer

1 week ago

Noida, Uttar Pradesh, India GEDU Services Full time

Position Overview
As a Developer, you will be responsible for managing and maintaining the GBS ticketing platform to meet the GBS support needs.

Key Responsibilities

  • Configure and customise the JSM based on organizational needs.
  • Design, develop, and implement custom Jira solutions.
  • Configure Jira workflows, fields, screens, and permissions.
  • Administer user accounts, roles, and permissions within JSM.
  • Integrate Jira with other tools and systems.
  • Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management.
  • Oversee and manage the incident management process within JSM.
  • Implement and optimise service request workflows in JSM.
  • Implement and manage change management processes within JSM.
  • Ensure that changes are documented, tested, and implemented with minimal disruption.
  • Maintain an accurate inventory of IT assets using JSM's asset management features.
  • Track the lifecycle of hardware and software assets.
  • Generate and Analyse reports to evaluate the performance of the IT service desk.
  • Provide insights and recommendations for continuous improvement.
  • Ensure platform security, stability, and compliance.
  • Provide Jira training and support to end-users and assist with necessary documentation.
  • Sharing of good practice.

Required Skills And Qualifications

  • Proven experience as a Jira Service Management Developer.
  • Familiarity with ITIL (Information Technology Infrastructure Library) principles.
  • Proficiency in configuring and administering JSM.
  • Knowledge of ITSM best practices and industry standards.
  • Scripting and automation skills (e.g., JavaScript and PowerShell) are a plus.
  • Excellent problem-solving skills and attention to detail.
  • Strong written and verbal communication skills.
  • Ability to collaborate with cross-functional teams and departments.
  • Ability to work independently as well as in a team environment.
  • Ability to communicate technical information to non-technical users.

Certifications

  • Essential: ITIL Foundation Certification, Atlassian Certified Professional
  • Desirable: Atlassian Certified Associate, Jira Certified Developer

Experience

  • 3+ years of experience with Jira Service Management or similar ITSM tools.

Educational Qualification(s)

  • Bachelor's degree in information technology, Computer Science, or related field.

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