JIRA Developer

1 week ago

Noida, Uttar Pradesh, India GEDU CAREERS Full time

Position Overview:

As a Developer, you will be responsible for managing and maintaining the GBS ticketing platform to meet the GBS support needs.

Key Responsibilities: 

  • Configure and customise the JSM based on organizational needs.
  • Design, develop, and implement custom Jira solutions.
  • Configure Jira workflows, fields, screens, and permissions.
  • Administer user accounts, roles, and permissions within JSM.
  • Integrate Jira with other tools and systems.
  • Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management.
  • Oversee and manage the incident management process within JSM.
  • Implement and optimise service request workflows in JSM.
  • Implement and manage change management processes within JSM.
  • Ensure that changes are documented, tested, and implemented with minimal disruption.
  • Maintain an accurate inventory of IT assets using JSM's asset management features.
  • Track the lifecycle of hardware and software assets.
  • Generate and Analyse reports to evaluate the performance of the IT service desk.
  • Provide insights and recommendations for continuous improvement.
  • Ensure platform security, stability, and compliance.
  • Provide Jira training and support to end-users and assist with necessary documentation.
  • Sharing of good practice.

Required Skills and Qualifications:

  • Proven experience as a Jira Service Management Developer.
  • Familiarity with ITIL (Information Technology Infrastructure Library) principles.
  • Proficiency in configuring and administering JSM.
  • Knowledge of ITSM best practices and industry standards.
  • Scripting and automation skills (e.g., JavaScript and PowerShell) are a plus.
  • Excellent problem-solving skills and attention to detail.
  • Strong written and verbal communication skills.
  • Ability to collaborate with cross-functional teams and departments.
  • Ability to work independently as well as in a team environment.
  • Ability to communicate technical information to non-technical users.

Certifications

  • Essential: ITIL Foundation Certification, Atlassian Certified Professional
  • Desirable: Atlassian Certified Associate, Jira Certified Developer

Experience:

  • 3+ years of experience with Jira Service Management or similar ITSM tools.

Educational Qualification(s):

  • Bachelor's degree in information technology, Computer Science, or related field.

  • JIRA Developer

    1 week ago

    Noida, Uttar Pradesh, India GEDU Services Full time

    Position OverviewAs a Developer, you will be responsible for managing and maintaining the GBS ticketing platform to meet the GBS support needs.Key ResponsibilitiesConfigure and customise the JSM based on organizational needs.Design, develop, and implement custom Jira solutions.Configure Jira workflows, fields, screens, and permissions.Administer user...

  • Atlassian JIRA Developer

    2 weeks ago

    Noida, Uttar Pradesh, India Topcoder Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Section II - SCOPE OF WORKWe need consultant for a 4 week engagement to assess and enhance UMG's usage of Atlassian JIRA and its integration with Week 1: Discovery & AnalysisConduct stakeholder interviews to understand current JIRA and  usage.Review existing configurations and workflows.Document high-level workflows and pain points.Draft initial...

  • JIRA Administration

    1 week ago

    Noida, Uttar Pradesh, India GEDU CAREERS Full time

    ROLE PURPOSE:We are seeking a skilled JIRA System Administrator with a strong background in Service Management to join our IT team. The ideal candidate will be responsible for configuring, customizing, managing, and supporting our JIRA environment, including JIRA Service Management (JSM), to ensure optimal performance and alignment with GBS's Student and...

  • JIRA Service Management

    4 days ago

    Noida, Uttar Pradesh, India Sanganan IT Solutions Pvt Ltd. Full time ₹ 8,00,000 - ₹ 18,00,000 per year

    Job Location:WORK FROM NOIDA OFFICE, PLEASE DON'T APPLY IF YOU ARE LOOKING FOR HYBRID OR WORK FROM HOMEShort notice period or immediate joiners are preferred.Salary is not constraintExperience: 4-10 yearsCompany DescriptionSanganan IT Solutions Pvt Ltd. is dedicated to helping organizations leverage cutting-edge technologies to make work easier and more...

  • Developer

    4 days ago

    Noida, Uttar Pradesh, India R Systems Full time ₹ 5,00,000 - ₹ 20,00,000 per year

    R Systems is looking for an experienced Developer with strong expertise in MongoDB to join our dynamic development team. The ideal candidate will be responsible for designing, developing, and maintaining scalable backend applications and APIs.Key Responsibilities:Design and develop RESTful APIs and microservices using Work with MongoDB for database design,...

  • Full Stack Developer

    2 weeks ago

    Noida, Uttar Pradesh, India Beesolver Technology Private Limited Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Job Title : Full Stack Developer .NET Core C# AWS Angular Experience Required : 5+ Years Employment Type : Full time About the Role We are looking for a highly skilled Full Stack Developer with strong expertise in .NET Core C#, AWS services Angular and JavaScript. The selected candidate will develop and maintain scalable web applications and...

  • Moodle Developer

    7 days ago

    Noida, Uttar Pradesh, India GEDU CAREERS Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:Responsible for development of the Institution's virtual learning environment (VLE) solutions, themes and contribute to the development of other systems for education and research. Development of plugins for the virtual learning environment in line with agreed coding and development standards. We prefer using available Moodle APIs to...

  • Zoho Developer

    2 days ago

    Noida, Uttar Pradesh, India Gedu Services Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Title: Zoho DeveloperLocation: Noida, IndiaPosition Overview:We are seeking an experienced and versatile Zoho Developer to join CRM team at GEDU Noida. The ideal candidate should have a deep functional and technical understanding of the Zoho One suite, including Zoho CRM, Creator, Projects, Desk, and Zoho Analytics. This role is responsible for...

  • ZOHO Developer

    5 days ago

    Noida, Uttar Pradesh, India GEDU Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Position OverviewWe are seeking an experienced and versatile Zoho Developer to join CRM team at GEDU Noida. The ideal candidate should have a deep functional and technical understanding of the Zoho One suite, including Zoho CRM, Creator, Projects, Desk, and Zoho Analytics. This role is responsible for end-to-end solution development, integrations, reporting,...

  • Oracle ProC Developer

    2 weeks ago

    Noida, Uttar Pradesh, India Topcoder Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Oracle Pro*C· Strong C and C++ coding skills· Knowledge of Databases, SQL functions and queries· Knowledge of IBM WebSphere MQ procedures· Strong PL/SQL coding skills· Experience with build tools such as SQL Developer· Hands-on experience in Coding, Validating and Implementing solutions· Ability to understand existing architecture and fix issues if...