Customer Relationship Executive

1 week ago

Mumbai, Maharashtra, India Cherry Merry Home Foods Full time ₹ 2,00,000 - ₹ 2,70,000 per year

Key Responsibilities

Lead and manage large teams handling customer service, sales, and retention in the banking voice process.

Drive customer satisfaction (CSAT), Net Promoter Score (NPS), and First Call Resolution (FCR).

Develop and execute strategies to improve sales conversions, cross-selling, and upselling.

Implement effective customer retention practices to reduce churn and strengthen loyalty.

Ensure compliance with all banking regulations and organizational policies.

Monitor key performance metrics, analyze trends, and provide actionable insights.

Collaborate with senior stakeholders to align process performance with business goals.

Handle high-level escalations while ensuring seamless customer experiences.

Required Skills & Competencies.

Excellent leadership, team management, and stakeholder management skills.

Strong communication and interpersonal skills.

Proven track record in customer service, sales, and retention within the banking/BFSI or BPO voice process domain.

Target-driven with the ability to deliver results under pressure.

Analytical and problem-solving mindset.

Job Type: Full-time

Experience:

Customer support: 1 year (Required)

Job Type: Full-time

Pay: ₹200, ₹270,000.00 per year

Language:

  • English (Required)
  • Hindi (Required)

Work Location: In person

  • Customer Relationship Executive

    1 week ago

    Mumbai, Maharashtra, India CIEL HR Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Title: Customer Relationship ExecutiveDepartment: Retail SalesType: PermanentJob Description:• Responsible for proper counter display of jewellery.• Responsible for supervising activities of counter sales.• Sells products by establishing contacts by developing relationships with the prospects andrecommending solutions.• Maintaining quality...

  • Customer Relationship Executive

    4 days ago

    Navi Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Hiring for Customer Relationship Executive for ICICI Lombard contact center @ Vashi Office**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD**Designation: - Customer Relationship ExecutiveShift Timing: - General shift timingWeek-Off: - 2**SHOULD HAVE GOOD ENGLISH COMMUNICATION**Roles and Responsibilities:Comprehend and resolve the Customers concerns/...

  • Relationship Manager

    5 days ago

    Mumbai, Maharashtra, India ShortlistedYou Executive Search and Staffing Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    We are looking for a dynamic Relationship Manager to handle end-to-end customer engagement in real estate sales. The role involves managing digital and database leads, nurturing relationships, facilitating online bookings, driving deal closures Required Candidate profileGraduate with Mim6 Month of real estate sales/relationship management experience.Strong...

  • Customer Relationship

    2 weeks ago

    Mumbai, Maharashtra, India My Pain Clinic Full time ₹ 2,40,000 - ₹ 4,20,000 per year

    Convert leads for the company through telephonic conversationsInitiating sales with potential customers over the phone.Gain a deep understanding of the company's services and find gaps in the customer's lives wherein the company's services fitFoster strong relationships with existing and potential customers by honing the telesales executive skills such as...

  • Customer Relationship Executive

    2 weeks ago

    Mumbai, Maharashtra, India Upstep Academy Full time ₹ 4,20,000 per year

    Roles and responsibilities: -Resolving general queries of parents.Informing parents and managing classes in terms of cancellation or rescheduling.Collecting feedback from Trainers, verifying it at their end and delivering it to parents.Calling parents with regular intervals (twice in 30 days) to inform and push maximum students to participate in internal...

  • Customer Relationship Manager

    2 hours ago

    Mumbai, Maharashtra, India Shobha Shringar Jewellers Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description: Manage customer database, build client relationships, execute CRM campaigns, handle queries, analyze data, and drive customer loyalty for a leading luxury jewellery brand.

  • Customer Relationship Executive

    1 week ago

    Navi Mumbai, Maharashtra, India Shreeji Enterprise Services Full time ₹ 14,000 - ₹ 35,60,000 per year

    Company DescriptionWe are man power supply company helping big organizations hire talents as per their requirement in PAN India.Currently we are having a very good opportunity for our client ICICI Lombard where we are looking for Customer Relationship Executives for CRT Customer Service Vertical,Role DescriptionQualification: Graduation (Full Time or Part...

  • Customer Relationship Executive

    2 days ago

    Mumbai, Maharashtra, India SP Tulsian Investment Advisory Services Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Responsibilities:* Manage client relationships* Communicate effectively with clients* Deliver exceptional customer experiences* Maintain high levels of customer satisfaction* Collaborate with sales team on opportunities

  • Customer Relationship Executive

    20 minutes ago

    Mumbai, Maharashtra, India Lodha Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role Objective: Manage the front end of Lodhas relationship with its distinguished set of clients for the respective segment/ project allocated. Ensure the highest standards of service delivery and query resolution within specified TATs. Build and maintain relationships with the entire customer base assigned by ensuring constant engagement with customers...

  • Customer Relationship Executive

    2 weeks ago

    Mumbai, Maharashtra, India Enirmaan Techsolutions Private Limited Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    We're Hiring: Client Relationship Executive (6 Months Experience) Enirmaan Tech Solutions Pvt. Ltd. Kurla West, MumbaiBudget: Up to 20 KGood Communication skillsGood at Client managementNo Target, NO sales roleClient management roleCoordination with the client and internal team