Account Manager

4 days ago


Kurla Mumbai Maharashtra, India Fintaz Full time ₹ 3,00,000 - ₹ 5,00,000 per year

Account Manager / Customer Success Manager

Experience: 3–6 years

Industry Preference: SaaS, BFSI, or similar sectors

Key Responsibilities

  • Client Relationship Management: Build and nurture long-term, strategic relationships with clients, becoming their trusted advisor and primary point of contact.

  • Account Growth: Identify and pursue upsell and cross-sell opportunities to drive revenue growth and maximize client lifetime value.

  • Onboarding & Engagement: Lead clients through seamless onboarding and ensure continuous engagement with the product to promote adoption and value realization.

  • Issue Resolution: Serve as the escalation point for client concerns, ensuring swift and effective resolutions to maintain high satisfaction levels.

  • Performance Monitoring: Monitor account health, product usage, and customer success metrics; deliver regular reports and business reviews to key stakeholders.

  • Cross-Functional Collaboration: Work closely with Sales, Support, Product, and Marketing teams to deliver a cohesive and superior client experience.

  • Strategic Account Planning: Understand clients' business goals and develop strategic plans aligned with their long-term objectives and success milestones.

Qualifications & Skills

  • Bachelor's degree in Business, Marketing, Finance, or a related field (MBA preferred)

  • 3–6 years of experience in Account Management, Customer Success, or Client Relationship Management

  • Prior experience in SaaS or BFSI domains preferred

  • Strong communication, negotiation, and interpersonal skills

  • Analytical mindset with the ability to derive insights from data

  • Proficiency with CRM and support platforms such as Salesforce, HubSpot, Zendesk, or equivalent

  • Strong problem-solving abilities and a proactive, customer-first approach

Job Types: Full-time, Permanent

Pay: ₹30, ₹50,000.00 per month


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