Account Manager
4 days ago
Account Manager / Customer Success Manager
Experience: 3–6 years
Industry Preference: SaaS, BFSI, or similar sectors
Key Responsibilities
Client Relationship Management: Build and nurture long-term, strategic relationships with clients, becoming their trusted advisor and primary point of contact.
Account Growth: Identify and pursue upsell and cross-sell opportunities to drive revenue growth and maximize client lifetime value.
Onboarding & Engagement: Lead clients through seamless onboarding and ensure continuous engagement with the product to promote adoption and value realization.
Issue Resolution: Serve as the escalation point for client concerns, ensuring swift and effective resolutions to maintain high satisfaction levels.
Performance Monitoring: Monitor account health, product usage, and customer success metrics; deliver regular reports and business reviews to key stakeholders.
Cross-Functional Collaboration: Work closely with Sales, Support, Product, and Marketing teams to deliver a cohesive and superior client experience.
Strategic Account Planning: Understand clients' business goals and develop strategic plans aligned with their long-term objectives and success milestones.
Qualifications & Skills
Bachelor's degree in Business, Marketing, Finance, or a related field (MBA preferred)
3–6 years of experience in Account Management, Customer Success, or Client Relationship Management
Prior experience in SaaS or BFSI domains preferred
Strong communication, negotiation, and interpersonal skills
Analytical mindset with the ability to derive insights from data
Proficiency with CRM and support platforms such as Salesforce, HubSpot, Zendesk, or equivalent
Strong problem-solving abilities and a proactive, customer-first approach
Job Types: Full-time, Permanent
Pay: ₹30, ₹50,000.00 per month
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