Portfolio Manager

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• Role as a Portfolio Manager for a key Collection partner/Agency servicing US market.
• Lead efforts to Strengthen the Collections network through strong Operations, Analytical and Strategic focus.
• Drive Collections & Recoveries through in-depth understanding of key performance indicators & drivers, improving returns through best-in-class collection economics.
• Supporting internal/ external collection units by providing thought leadership, regular oversight, leading improvement initiatives, and addressing other day to day requirements.
• Collaborate with multiple internal stakeholders in improving efficiency while reducing operational risk.
• Build and maintain a robust Compliance framework, ensure 24x7 audit readiness.
• Build strategic internal, external partnerships and collaborate effectively to deliver on key organizational objectives & priorities.

Minimum Qualifications

• Bachelor's degree in business or related field or equivalent work experience.
• 5+ years of strong Credit & Collections/ Partner management/ Operations experience preferred.
• In addition to the preferred functional experience, background in data analytics, Risk, or strategy functions may also be suitable
• Experience and proven ability to drive and implement advanced digital solutions or AI solutions will be a strong plus
• Strong analytical skills and ability to work with complex data.
• Excellent communication and relationship building skills.
• Ability to lead, influence and contribute at various levels.
• Proven ability to work effectively with and influence senior leaders, external partners and shareholders
• Ability to multitask and deliver in a fast-paced environment toggling between priorities.

Preferred Qualifications

• Experience in managing US Operations- preferably in the Credit/Collections space.
• Background in data analytics, Risk, or strategy functions

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.