Career Opportunities For Voice/Chat Support Executive

1 week ago

Pune, Maharashtra, India Spes Manning Solutions LLP Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Career Opportunities For Voice/Chat Support Executive - Pune Location

Note: Immediate joiners preferred.

Role & Responsibilities

  • Respond to customer inquiries via voice calls and online chat in a timely and professional manner.
  • Understand customer needs and provide accurate information about products and services.
  • Resolve customer complaints and issues efficiently while maintaining a positive rapport.
  • Maintain detailed records of customer interactions, inquiries, and resolutions in the CRM system.
  • Collaborate with team members to improve processes and enhance customer satisfaction.
  • Follow scripts and guidelines to ensure compliance with company policies and procedures.
  • Meet performance metrics such as call handling time, response time, and customer satisfaction scores.

Preferred Candidate Profile

  • Graduate/Undergraduate fresher and candidates with minimum 1 year of international BPO experience are preferred.
  • Excellent verbal and written communication skills in English (additional international languages are a plus).
  • Strong problem-solving skills and ability to handle customer inquiries effectively.
  • Proficient in using computers and familiarity with CRM systems.
  • Flexibility to work in shifts, including evenings and weekends.

Perks and Benefits

  • Competitive salary and performance-based incentives.
  • Comprehensive training programs and ongoing professional development.
  • Health benefits and employee wellness programs.
  • Friendly and supportive work environment.
  • Cab facility till nodal point.

Additional Information

Note: Please be aware that no virtual interviews will be conducted for this position.

References are highly appreciated.

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