Senior Technical Program Manager

Job Title:

Senior Technical Program Manager

Overview:

ABOUT MASTERCARD
Are you a technical program manager who wants to work for a company that offers above and beyond benefits including paid parental leave, flexible work hours, gift matching, and even volunteer incentives? Do you want to work in an inclusive and nurturing culture that encourages your own professional learning and development? If the answer is YES, come join us

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. At Mastercard, our industry expertise is enhanced by our commitment to being a force for good in the world. We do well by doing good. Our core values of trust, partnership, agility, and thoughtful risk taking are displayed in everything we do. Our culture of collaboration and inclusion makes our company the place where the best people choose to be.
Overview
Job Description Summary
The Transaction Switching program enables frictionless commerce through a secure, highly performant and operationally resilient platform that drives credit and debit transaction growth.  The program supports Credit, Debit, Prepaid and Commercial portfolios, through channels such as Automated Teller Machines (ATM), Point-of-Sale (POS), Electronic Commerce (E-Comm) and Digital products.
ROLE
Our TPMs conceptualize, rationalize, and drive multiple, simultaneous projects to deliver engineering work across the portfolio in our Scrum execution model. In this role, you may drive the execution of a feature through the full stack or may drive a project which spans multiple teams and integrations, reporting meaningful status along the way.
Responsibilities:

• Work across teams to organize and accelerate delivery by ensuring all teams are delivering in a coordinated manner, identifying and removing blockers, and always finding the path forward in challenging situations.

• Understand the business strategy and design approaches within product, program, or domain with depth to be credible and effective with teams you work with. Act as first point of contact for your team or area and the source of truth for status, providing the right information and associated data about the state of the project to the right audience at the right time.

• Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility, ensuring your program stays aligned with organization objectives.

• Proactively manage all dependencies, ensuring all outputs are production ready at time of launch.

• Proactively identify risks & issues and ensure mitigation efforts are being carried out throughout the software development lifecycle.

• Keep abreast of evolving technology landscape. Can ask the right questions to evaluate the strengths and weaknesses of designs (scalability, latency, security, performance, data integrity, etc.).

• Work with ambiguity and with limited guidance – able to get the inertia out and the project in motion.
All about You

• Proven Experience in Technical Program Management

• Proficient with Kanban and/or Scrum delivery

• BS in engineering, computer science or related discipline.

• Technical program delivery experience including time developing and testing software.

• Demonstrated ability to deep dive to understand the platform capabilities and underlying technologies. Takes the time to learn the functionality, architecture, dependencies, and runtime properties of the systems involved with team Features.

• Understand your program's technologies and can evaluate system designs and architecture as you participate in solution discussions

• Proven track record of data driven decision-making and applying continuous improvement methodologies across teams.

• Can communicate with impact, eloquence, and authenticity to executives, peers, and staff.

• Demonstrated experience building relationships, partnering with, and influencing dependent teams while commanding the respect of the individuals you work with across the organization

• Improve program and portfolio processes that accelerate delivery, drive innovation, lower costs, and improve quality

• Nurtures good working relationships with engineers, managers, and peers.
Demonstrates a growth mindset and zest for learning new technical and soft people skills.

• Continuously improves their skills and abilities to enable them to teach and coach diverse audiencesTo find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.

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