Sales Advisor

Key Purpose

This role is responsible for selling new vehicles with the objective of achieving Volume and Customer Satisfaction standards. Assist customers in determining vehicle needs and completing financing paperwork, wherever applicable. Build customer loyalty and increase Customer Satisfaction through professionalism, trustworthiness, sincerity, positive attitude and a business-like appearance in every customer touch point.

Duties & Responsibilities

· Greets all customers promptly, provides timely professional service.

· Completes Customer Records promptly and accurately.

· Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer concerns, and sells additional services when appropriate.

· Improve SSI, RDI or any other customer satisfaction related scores.

· Builds customer loyalty and promotes the dealership brand image.

· Is accurate and timely in completing paperwork and assigned tasks.

· Sells accessories, Insurance & Finance products.

· Delivers vehicle to customers in a positive and memorable way.

· Effectively prospects by phone, mail, e-mail, and face to face to meet prospect generation targets.

· Identifies repeat customers and treats them accordingly.

· Contacts previous customers, especially those who are ending their finance tenure, about new products.

· Notifies prospects of upcoming special programs and promotions.

· Calculates and track progress of sales and prospect goals and sales deals.

· Shifts priorities and goals as work demands change.

· Maintains composure and courtesy in dealing with customers and fellow employees.

· Ensures that work is completed on time and as required.

· Acts quickly to implement plans; organizes work efficiently, follows up to ensure successful implementation.

· Identifies ways to improve operations & customer service.

· Maintains an effective customer contact system that encourages new, repeat, and referral business and contributes to customer satisfaction.

· Reference existing manuals, publications, and other written documents to obtain needed information.

· Keeps up to date on dealership products and competitor products.

· Meets or exceeds monthly income and sales goals.

· Maximum closing of recommendations sales.

· Tracks competition performance for his assigned territory.