Hiring Front Desk Manager

3 days ago

Hyderabad, Telangana, India Glow Aesthetic Llp Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

1. Client Relations & Service Excellence

  • Greet and assist clients with warmth and professionalism.
  • Ensure prompt handling of client queries, appointments, and concerns.
  • Monitor client satisfaction and address service issues proactively.

2. Front Desk Operations

  • Supervise day-to-day activities at the reception.
  • Manage appointment scheduling and walk-in clients efficiently.
  • Oversee billing, payment collections, and invoicing.
  • Ensure adherence to clinic SOPs for client check-in/check-out.

3. Team Leadership & Training

  • Supervise and guide front desk executives and support staff.
  • Conduct regular training on communication, etiquette, and client handling.
  • Assign duties and monitor team performance.

4. Administrative Management

  • Maintain records of client visits, daily reports, and feedback.
  • Coordinate with operations, inventory, and clinical teams for smooth functioning.
  • Handle correspondence, calls, and emails in a timely manner.

5. Compliance & Professional Standards

  • Ensure reception area cleanliness and readiness at all times.
  • Maintain confidentiality of client records and transactions.
  • Adhere to company policies, grooming standards, and code of conduct.

Key Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in MS Office and clinic management software (e.g., Zoho, CRM tools).
  • Leadership and team management skills.

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