ServiceNow ITAM/ITOM

5 days ago

Delhi, Delhi, India Elfonze Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Job Information

Date Opened

11/11/2025

Job Type

Full time

Industry

IT Services

City

Hyderabad, Mumbai, Delhi/NCR, Bengaluru, Kolkata, Pune, and Chennai.

State/Province

Karnataka

Country

India

Zip/Postal Code

560001

Job Description
As a Senior Consultant, you would be expected to perform the following activities:
  • Work with Client's SAM/ITAM stakeholders to establish a SAM Governance framework, including recommended Key Risk Indicators (KRIs)
  • Work on Service Catalog and Product Models to build an App store in ServiceNow for requesting softwares
  • Work on automating the software distribution and integrating with Software App Store
  • Work with the SAM/ITAM team, Steering Committee, and ITAM stakeholders to outline the strategic roadmap for ITAM
  • Work on CMDB tool such as ServiceNow to pull data exports, create dashboards, update data attributes using admin access
  • Interview Client infrastructure owners to understand the current IT Infrastructure tools that support both ITAM and Cybersecurity functions
  • Work with the SAM team to outline the policies and standards that align with the goals of the Steering Committee
  • Analyze CMDB data to assess completeness and accuracy of CMDB data
  • Work with the Deloitte teams (US and member firms) to create work-products as per their requirements
  • Demonstrate commitment and focus on quality of deliverables
  • Demonstrate flexibility to work for extended hours to complete high-priority deliverables
  • Strong analytical and problem-solving skills required with preferred knowledge of MS office tools such as MS Excel, MS PowerPoint and MS Visio.
  • Strong communication skills with an ability to interact with global teams

Required:

  • 5 - 8 years of ServiceNow platform administration & Development experience
  • Hands-on experience in configuring Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, complex workflows, and solution migration to higher environment.
  • Proficiency with Angular JS, JavaScript, Bootstrap, CSS, and HTML5
  • Well versed with various ServiceNow products & platform capabilities.
  • Hands-on experience on at least two service now modules (ITSM, ITAM, ITOM, SAM, HAM, CMDB, etc.)
  • Automate administrative & operational, CMDB/Discovery tasks, MID Server administration
Preferred:
  • ServiceNow Certified System Administrator (CSA)
  • CIS – Software Asset Management

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