ServiceNow ITOM/ITAM Developer

ServiceNow ITOM/ITAM Developer –Position: ServiceNow Developer (ITOM Specialist)Experience Required: 7 to 12 yearsWork Location: Electronic City, Bangalore or Chennai IndiaWork Timing: Flexible (2 PM to 11 PM IST)Mandatory Availability: 6:30 PM to 10:30 PM IST (Canada team overlap)Work Culture: Hybrid – 3 days officeJob DescriptionPosition SummaryWe are seeking an experienced ServiceNow Developer with a strong specialization in theIT Operations Management (ITOM)suite ORIT Asset Management (ITAM). The ideal candidate will have a proven track record of designing, implementing, and managing ITOM/ITAM solutions to enhance the visibility, availability, and performance of our IT infrastructure.This role is crucial for maturing our IT service delivery and will involve hands-on work with Discovery, Service Mapping, Event Management, and the CMDB. You will collaborate with various IT teams to gather requirements, develop solutions, and ensure the overall health of our ServiceNowITOM/ITAMapplications.Key ResponsibilitiesITOM/ITAM Implementation:Design, develop, and deploy solutions using the ServiceNowITOM suite( Discovery, Service Mapping, Event Management, and Operational Intelligence ) OR .Architect and execute the technical strategy for the ServiceNowITAM suite( HAM Pro and SAM Pro ), aligning with business objectives, compliance requirements, and financial goals.CMDB Management:Take primary responsibility for the health, accuracy, and integrity of the CMDB. Configure and manage CI identification, reconciliation, and data certification rules.Discovery:Configure and manage ServiceNow Discovery, including setting up MID Servers, tuning probes, sensors, and developing custom patterns to find and classify IT infrastructure components.Service Mapping:Create and maintain business service maps using top-down discovery. Collaborate with service owners and application teams to accurately map dependencies and data flows.Event Management:Configure Event Management to integrate with various monitoring tools. Develop event rules, alert correlation logic, and automated remediation workflows to reduce noise and enable proactive incident response.Platform Development:Develop and customize ServiceNow applications using JavaScript, Business Rules, Script Includes, Flow Designer, and UI Policies.Troubleshooting & Support:Serve as the subject matter expert for all ITOM-related issues, providing operational support, troubleshooting complex problems, and performing root cause analysis.Collaboration:Work closely with infrastructure, application, and service desk teams to gather requirements, provide technical guidance, and ensure ITOM solutions meet business needs.Best Practices:Adhere to ServiceNow coding best practices, manage solutions within update sets, and contribute to the overall platform governance strategy.Required Qualifications & SkillsTotal Experience:7 to 12 years of overall experience in ServiceNow development and administration.Core ITOM/ITAM Experience:Minimum 2 years of hands-on experiencespecifically focused on the ServiceNow ITOM/ITAM suite.Module Expertise:Discovery:Proven experience configuring and customizing Discovery, including custom pattern development.Service Mapping:Demonstrable experience building and maintaining service maps.Event Management:Hands-on experience integrating monitoring tools and configuring event/alert rules.CMDB:Deep understanding of the ServiceNow CMDB, including data modeling, reconciliation, and data governance.Oversee the entire hardware asset lifecycle (procurement, receiving, deployment, stockroom, and disposal) within ServiceNow.Technical Skills:Strong proficiency in JavaScript, GlideAPIs, Business Rules, and Script Includes.Experience with ServiceNow integrations (REST, SOAP, IntegrationHub).Solid understanding of IT infrastructure concepts (e.g., networking, servers, databases, cloud services).Certifications:ServiceNow Certified System Administrator (CSA)is mandatory.Preferred (Nice-to-Have) QualificationsAdvanced Certifications:CIS - DiscoveryCIS - Service MappingCIS - Event ManagementServiceNow Certified System Administrator (CSA)ServiceNow Certified Implementation Specialist (CIS) - IT Asset ManagementCIS - Software Asset Management (SAM) ProfessionalCIS - Hardware Asset Management (HAM)External Certifications:ITIL v4 Foundations, Certified Asset Management Professional (CAMP), or similar.Advanced Tools:Experience with ServiceNow Operational Intelligence (OI) or Cloud Management (CM).Platform:Experience with Flow Designer and IntegrationHub for building automated workflows.Methodology:Experience working in an Agile/Scrum development environment.