Transition Lead(APM)

2 weeks ago

Mumbai Pune, India Spes Manning Solutions LLP Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role & Responsibilities

  • Responsible for project managing the new Transition from Initiation phase to go-live and ensure a smooth launch of project.
  • Ensure detailed project planning, create project plan and share with all stakeholders on the progress update.
  • Communication Management with Account Managers, Ops Team and Internal stakeholders.
  • Resource Management - Ensure resources required for project are available.
  • Ensuring all deliverables and requirements are completed as per timelines.
  • Infrastructure and Access Management.
  • Coordinate with Rev Ops Team and Account Managers and log billing request.
  • Stakeholder Management - Responsible for following up with internal stakeholders for completing all Transition deliverables.
  • Calibrate Ops Team/Support teams on the quality requirements of deliverables as per ADAPT and provide support in bridging the gap.
  • Schedule process status update calls for all Transitions.
  • Govern Induction, training classes and share observations, actions taken to resolve issues followed by end results.

ADAPT Framework:

  • Implement ADAPT framework on all projects and ensure compliance to ADAPT guidelines.
  • Work closely with the Transition Governance team for ADAPT compliance, updates, challenges faced, and guidance required.

Preferred Candidate ProfileBasic Requirements:

  • The candidate must be a Post Graduate or Graduate with minimum 4 Years and maximum 10 Years of experience.
  • Key Skills required: MS Office/Internet, Excellent Communication Skills, Excel Dashboards, Project Management techniques.
  • Analytical Thinking, Communication, Customer Orientation, Initiative, People Management/Domain Expertise, Quality Orientation, Teamwork are the critical components required.
  • Candidate should be open to travel to other locations for transition and governance.
  • Should be flexible to work in any shift (including rotational night shifts and not just day/mid-day shifts).

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