Transition Manager

5 days ago

Navi Mumbai, Maharashtra, India 3i Infotech Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Title: Transition Manager

Job Summary

We are seeking an experienced Transition Manager to lead and manage end-to-end service transitions for new projects, clients, or services. The role involves planning, coordinating, and executing transition activities to ensure a smooth handover from sales to operations while minimizing risks and ensuring service quality.

Key Responsibilities

Own and manage the transition lifecycle for new clients, services, or projects.

Define and execute transition strategy, plans, timelines, and deliverables.

Work closely with Solution Architects, Pre-Sales, Project Managers, and Operations teams to ensure seamless knowledge transfer and operational readiness.

Conduct due diligence, impact analysis, and risk assessments before transition execution.

Establish governance frameworks, status reporting, and stakeholder communication plans.

Develop and track transition budgets, resources, and timelines.

Oversee documentation of processes, procedures, and Standard Operating Procedures (SOPs).

Manage knowledge transfer and training activities for operational teams.

Ensure all contractual, compliance, and security requirements are met during transition.

Hand over steady-state operations to the Service Delivery/Operations team with clear acceptance criteria.

Identify opportunities for process improvement and standardization across transitions.

Required Skills & Qualifications

Bachelors degree in IT, Business Administration, or related field.

812 years of experience in IT service management, with at least 3–5 years in Transition/Program Management.

Strong understanding of IT Infrastructure, Applications, and Managed Services.

Proven experience in managing complex, multi-tower or global transitions.

Excellent stakeholder management and communication skills.

Strong project management skills (Prince2 / PMP / Agile desirable).

ITIL Foundation certification (Intermediate/Expert preferred).

Ability to manage risks, budgets, and timelines effectively.

Strong documentation and presentation skills.

Preferred Qualifications

Experience in Banking/Finance/Insurance domain (if relevant to client/project).

Exposure to automation tools, ITSM platforms (ServiceNow, Remedy).

Experience in vendor and third-party management.

Global transition experience with cross-cultural teams.

Interested candidate please share your resume on

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