Customer Care Executive

2 weeks ago

Jaipur, Rajasthan, India Happy Staffers Services Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Responsibilities:

1. Handle Customer Inquiries: Respond to customer queries through phone calls, emails, or chat in a polite and professional manner.

2. Provide Product/Service Information: Explain company products, services, and policies clearly to customers.

3. Resolve Complaints: Identify customer problems, provide appropriate solutions, and ensure issues are resolved promptly.

4. Maintain Customer Records: Update and manage customer information accurately in CRM or database systems.

5. Follow Up: Conduct follow-up calls to ensure customer satisfaction and problem resolution.

6. Escalate Complex Issues: Forward unresolved or complex issues to higher departments when necessary.

7. Achieve Targets: Meet performance metrics such as call handling time, customer satisfaction scores, and resolution rate.

8. Collect Feedback: Record customer feedback to help improve products or services.

9. Maintain Professionalism: Communicate effectively and courteously, maintaining the company's reputation.

10. Coordinate with Other Departments: Work with sales, technical, or operations teams to ensure seamless customer experience.

Regards

Ashika Kumari

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹30,000.00 per month

Benefits:

  • Provident Fund

Application Question(s):

  • What is your current location?
  • What is your current inhand salary?
  • What is your Age?

Work Location: In person

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