
Branch Customer service- Multiple financial products- 3.5 lacs
2 weeks ago
Mine cross sell opportunities from centrally shared customer data
- Understanding relevant user insights and pitch cross-sell opportunities directly and through customer
service executives (CSEs) of units
- Awareness of available products bouquet and their fit with various customer personas
- Identifying opportunities to offer combination solutions based on customer needs
Nurturing relationships with CSEs of units to enable meaningful scale for cross sell opportunities and
improve customer lifecycle value
- Work with cross-unit teams to set and achieve targets for cross-sell, new client acquisition & higher
products per customer
Ensure robust lead generation by networking across CSEs of various units to drive cross sell
opportunities
- Follow up with sales teams for closure of leads generated
Ensuring the new client acquisition targets for the branch are achieved
• Ensuring consistent delivery of cross-sell product/service offerings, driving innovation basis contextual
needs of the customer
• Tracking scale and quality on a day to day basis and identifying opportunities for improvement
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Financial Services Trainee
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Service Delivery Manager
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Branch Manager
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Branch Manager
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Branch Head
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Branch Executive
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Branch Relationship Officer- Sales
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Branch Manager
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Salem, Tamil Nadu, India DBS Bank Full timeBusiness FunctionAs the leading bank in Asia DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions As a market leader in the consumer banking business DBS has a full spectrum of products and services including deposits investments insurance mortgages credit cards and personal loans to help our...
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Branch Operations Manager
1 week ago
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