Customer Support Representative – Healthcare ATS
1 week ago
Department:
W3Global (Talent Pathway)
Work timings:
7:30 PM - 4:30 AM IST (Fixed Saturday & Sunday Week offs)
Salary range:
As per Company Norms + Performance Incentives
Work Location:
Kothaguda, Hyderabad (Work from office)
Key Responsibilities
Client Support & Issue Resolution:
- Serve as the primary point of contact for customer inquiries, troubleshooting product-related issues via email, chat, or phone.
- Ensure timely and accurate resolution of client concerns, escalating technical issues to the appropriate internal teams when required.
Onboarding & Training
- Guide new healthcare staffing clients through platform setup, user onboarding, and product training.
- Educate users on best practices and new features to help them maximize platform value.
Customer Relationship Management
- Maintain strong client relationships by proactively engaging with users to understand their needs and ensure satisfaction.
- Collaborate with the customer success and product teams to address recurring client feedback and enhance user experience.
System & Data Management
- Maintain detailed records of client interactions and issue resolutions in the CRM system.
- Monitor usage patterns and identify opportunities for process improvement or additional training.
Collaboration
- Partner with product and technical teams to provide feedback on client pain points and feature requests.
- Coordinate with marketing and sales teams to ensure a consistent and positive customer journey.
Qualifications
- Bachelor's degree in Business, Communication, or related field (preferred).
- 2+ years of experience in customer support or client servicing, preferably in a SaaS, HR tech, or ATS environment.
- Familiarity with the healthcare recruitment or staffing industry is highly desirable.
- Strong verbal and written communication skills.
- Experience using CRM or support tools (e.g., Salesforce, HubSpot, Zendesk, Ceipal, JobDiva).
Preferred Skills
- Prior experience supporting healthcare staffing or HR technology clients.
- Understanding of ATS workflows, candidate management, or compliance processes.
- Strong analytical, troubleshooting, and customer service mindset.
Compensation & Benefits
- Competitive salary.
- Comprehensive health, accidental, and life insurance.
- Professional development and growth opportunities.
Inclusive, collaborative work environment focused on client success.
-
Healthcare ATS Sales Representative
5 days ago
Hyderabad, Telangana, India W3Global Full timeOverviewWe are seeking a dynamic and results-drivenHealthcare Applicant Tracking System (ATS) Sales Representativeto join our team. This role is responsible for driving sales of our ATS platform to healthcare staffing organizations. The ideal candidate will have a strong background in SaaS or HR technology sales, deep knowledge of healthcare recruiting...
-
Medical Representative
1 week ago
Hyderabad, Telangana, India Jangam Healthcare Full time ₹ 4,80,000 - ₹ 9,60,000 per yearCompany DescriptionJangam Healthcare is committed to enhancing individual health and well-being by providing exceptional clinical healthcare services and driving innovation in the medical field. The organization integrates advanced technology to streamline medical services and improve practice management for healthcare providers. Dedicated to excellence and...
-
Healthcare Recruiter
2 weeks ago
Hyderabad, Telangana, India Firman Solutions Full time ₹ 10,00,000 - ₹ 15,00,000 per yearJunior Healthcare Recruiter – Night Shift (USA Hiring)Location: Hyderabad On-siteShift: Night Shift – 6:30 PM or 7:30 PM ISTWork Days: Monday to FridayRole Type: Full-timeCab provided for Female (One way)Job SummaryWe are looking for aJunior Healthcare Recruiterwith1+ year of experience in U.S. customer care, support, or client-facing roles. The ideal...
-
Customer Support Representative
2 weeks ago
Hyderabad, Telangana, India Isolved Full time ₹ 2,00,000 - ₹ 6,00,000 per yearSummary/Objectiveisolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of support, a Customer Support Representative works within a team and is responsible for all aspects of quality service for our clients.Core Job DutiesMaintains a high rate of isolved client...
-
Healthcare Recruiter
2 weeks ago
Hyderabad, Telangana, India Swift Strategic Solutions Inc Full timeOur technology services client is seeking multipleHealthcare Recruiterto join their team on a Full Time basis. Below are further details about the role:Role: Healthcare RecruiterLocation: HyderabadExperience: 2 to 3 Years of experienceJob Type: Full-TimeJob Summary:We are seeking an experienced Healthcare Recruiter to join our dynamic team. The ideal...
-
US Healthcare Recruiter Freelance
1 week ago
Hyderabad, Telangana, India Hirring Full time US$ 50,000 - US$ 1,20,000 per yearPosition SummaryFreelance US Healthcare Recruiter overseeing end-to-end recruitment in the US healthcare space with a commission-based payment structure. This is a Part-Time position, work remotely at any time and from anywhere.Core Competencies Required· Experience with full recruitment cycles across the healthcare continuum, positions including but not...
-
Senior Customer Service Engineer
1 week ago
Hyderabad, Telangana, India GE HealthCare Full time ₹ 6,00,000 - ₹ 18,00,000 per yearJob Description SummaryAs a Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like CT, PETCT and ensuring customer satisfaction in the assigned area.GE HealthCare is a leading global...
-
Healthcare Recruiter
6 days ago
Hyderabad, Telangana, India K3-Innovations, Inc. Full timeTitle - Healthcare Recruiter – K3 InnovationsLocation: HyderabadK3 Innovationsis hiring an experiencedHealthcare Recruiterto support our U.S. hospital and clinical staffing requirements. The ideal candidate should have experience hiring for healthcare roles and a good understanding of U.S. tax terms and visa categories.Key ResponsibilitiesSource, screen,...
-
US Healthcare BDM
1 week ago
Hyderabad, Telangana, India Synectics Apac Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWe are looking for a motivated and experienced Business Development Managers to join our US Healthcare Recruitment team.This role involves managing the end-to-end recruitment life cycle, focusing exclusively on healthcare positions across the US market.The ideal candidate will combine expertise in talent sourcing, client engagement, and candidate management...
-
Customer Support Representative
2 weeks ago
Hyderabad, Telangana, India SmartRent Full time ₹ 2,00,000 - ₹ 4,00,000 per yearWho We AreSmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry's only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional...