Senior Officer, Application Support, Technology And Operations

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

• Provide Application support for banking applications.
• Aware of application used in T&M, Custody and PCM Clearing business functions.
• Technical support for UAT, Production and Project specific requirements.
• Should have knowledge of various regulatory applications used by business functions. Should be aware of regulatory applications.

Key Accountabilities

• Provide Application support for production issues.
• Co-ordinate with application echo partners/vendors & bank's internal units in issue resolution in the production and UAT environment.
• Participate in project. To be part of requirement gathering, solution designing, Project development and end to end deliveries.
• Publish regular project / issue updates to all stakeholders.
• Good understanding of SRE model, automation in manual tasks, Jira and raising service/incident tickets.
• The candidate should have good written verbal communication skills, vendor management experience, incident, problem and change management experience.
• Maintaining BAU jobs execution, reports generation on daily basis and based on the frequency of reports – Weekly, Fortnightly, Monthly Quarterly and Annual and providing support to business units.
• Maintaining production access and coordinating for change management process steps. BCP, DR activities
• Participate in Audit activities.

Job Duties & Responsibilities

• Provide Application support for production issues.
• Co-ordinate with application echo partners/vendors & bank's internal units in issue resolution in the production and UAT environment.
• Participate in project. To be part of requirement gathering, solution designing, Project development and end to end deliveries.
• Publish regular project / issue updates to all stakeholders.
• Good understanding of SRE model, automation in manual tasks, Jira and raising service/incident tickets.
• The candidate should have good written verbal communication skills, vendor management experience, incident, problem and change management experience.
• Maintaining BAU jobs execution, reports generation on daily basis and based on the frequency of reports – Weekly, Fortnightly, Monthly Quarterly and Annual and providing support to business units.
• Maintaining production access and coordinating for change management process steps. BCP, DR activities
• Participate in Audit activities.

Requirements

• 4+ years of experience in Application Support from Technology domain
• The role should have good knowledge, Linux, Windows, PL/SQL developer, Oracle 12/19 enterprise edition.
• The candidate should have knowledge of scripting and infrastructure components like networking, virtual private cloud, VDI, SFTP and storage systems i.e. SAN etc.
• Experience in JIRA
• Good communication skills to interact with different business units as well as internal technology team

Education / Preferred Qualifications

• Minimum Qualification- Diploma or Graduate in any stream.

Core Competencies

• Thorough knowledge of Reports generated under Banking domain under different business units
• Possess Strong problem solving, analytical skills with an ability to handle multiple tasks & prioritize accordingly.
• In depth knowledge of Banking Platforms architecture
• Demonstrated ability to effectively communicate, trouble shoot, and problem solve with clients throughout the implementation process.
• Planning & execution
• 24x7 availability & work culture
• Proactive follow-ups till completion with quality within timeframes

Technical Competencies

• Experience in Linux, Windows, PL/SQL developer, Oracle 12/19 enterprise edition.
• Knowledge of scripting and infrastructure components like networking, virtual private cloud, VDI, SFTP and storage systems i.e. SAN etc
• Knowledge of JIRA and monitoring tools.