Customer Support Executive

6 days ago

Chennai, Tamil Nadu, India Omega Healthcare Management Services Full time ₹ 4,00,000 - ₹ 6,00,000 per year

We are hiring for the role of
Customer Support Executive (Voice Process).


Interview Location:
Ground Floor, Tower 1A, RMZ Millenia Business Park 1 143, Dr. MGR Road, Kandanchavadi, Chennai 600096


Interview Time:
10:00 AM 5:00 PM
Shift:
Night Shift (6:30 PM – 3:30 AM)
Contact:
Sowmya – Only WhatsApp, Share your Resume as Customer Support)

⸻

Job Role:

• Make follow-up calls to insurance companies regarding pending claims.

⸻

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, and chats in a professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and escalate complex issues to the appropriate team when necessary.
• Maintain records of customer interactions, feedback, and resolutions.
• Ensure customer satisfaction by following up on queries and providing timely updates.
• Collaborate with internal teams to resolve technical or service-related issues.
• Meet individual and team performance metrics (response time, resolution rate, customer satisfaction, etc.).

⸻

Required Skills & Qualifications:

• Bachelor's degree or equivalent (preferred, not mandatory).
• 0–2 years of experience in customer support / call center / client servicing (with proper documents).
• Excellent verbal and written communication skills.
• Strong problem-solving and active listening abilities.
• Ability to remain calm, empathetic, and professional under pressure.
• Basic computer knowledge and familiarity with CRM tools is an advantage.

⸻

Key Competencies:

• Customer-first mindset
• Positive attitude and patience
• Time management and multitasking skills
• Team player with accountability

⸻

Perks & Benefits:

• Fixed night shift (Monday–Friday)
• Cab facility (Pick-up & Drop)
• Attractive salary + incentives
• Excellent learning and growth platform for freshers
• Supportive and collaborative work environment
• Training and development programs

Regards

Omega HR Team

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