Team Leader, US Mortgage Claims

1 week ago

Bengaluru, Karnataka, India Firstsource Full time ₹ 9,00,000 - ₹ 12,00,000 per year

A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and longterm partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our clientele includes Fortune 500 & FTSE 100 companies

Role & Responsibilities:

  • Supervise and lead a group of associates to meet all SLAs relatives to all functions in the department.
  • Maintain daily, weekly, and monthly production reports along with MBR and QBR including preparing Decks across all processes managed including circulating minutes.
  • Monitor work allocation, pipeline management daily across all processes managed.
  • Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects.
  • Provide recommendations for strategies and process improvements to add value to teams and clients.
  • Coordinate with other internal support teams to ensure seamless production by the operations team.
  • Responsible for team Attendance and team retention.
  • To ensure the team follows adherence requirements
  • Identify talent and mentor next level leaders.
  • Create and Manage SOP for all processes handled along with periodic updates.

Educational/Professional Qualifications:

  1. Graduate degree or equivalent of year of education.

Required Skills:

  • Very strong knowledge in US Mortgage business and servicing Mortgage claims process in specific.
  • Proficiency to read through and understand FHA, VA loans, FNMA FHLMC HUD demands, Title packages & Conveyance.
  • Should be well versed in conveyance process, GSE Claims, File checker and Investor Guidelines.
  • Should have good knowledge in preparing FHA/VA/FNMA/FHLMC Claim package, post-sale & REO new file setup.
  • Ability to handle multiple Shared mailboxes for clients and other vendors, agent should be able to read and understand recorded mortgage deeds verify the same with PM rails where attorneys update the information
  • Should be well versed with US loan mortgage documents like delinquent letters, escrow analysis, title policies, Note, ect.
  • Strong written and verbal communication skills and ability to converse with client & can make decisions based on the situation.
  • Strong analytical, logical approach and data management skills.
  • Good understanding of reports and performance management.
  • Comfortable with flexible work timings including India late night shift to cover CST clients and willingness to extend work hours based on business need.
  • Should have excellent command on MS-Office (Excel, PPT, Word)
  • Should have excellent e-mail/phone etiquette.
  • Ability to handle & accomplish multiple tasks, follow written & verbal instructions effectively.
  • Ability to work under stringent deadlines and work with the team to meet deadlines.
  • Must be a team player and can manage the team by leading as a role model.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.

  • US Mortgage

    2 weeks ago

    Bengaluru, Karnataka, India Spark Consultancy Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Dear Candidate,We are hiring for US Mortgage -Servicing | Bangalore | Call Quality Monitoring (CQM)Any graduate can apply(To Confirm Please Drop a Whatsapp or call on Monica )( In case The Number Is Busy, Please Drop A Whatsapp @ Monica )Perform & manage quality control reviews of residential loan files in accordance with customer quality control policies...

  • US Mortgage

    2 weeks ago

    Bengaluru, Karnataka, India Spark consultancy Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Perform & manage quality control reviews of residential loan files in accordance with customer quality control policies and procedures and accepted quality control standards.Will be also responsible for managing the daily operations along with client handling who should be well versed and certified underwriter in the Mortgage domainIn depth knowledge of GSE,...

  • US Mortgage

    2 weeks ago

    Bengaluru, Karnataka, India Infosys Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Key Responsibilities:RequirementsGood understanding of US Deposit services processShould have a minimum working experience of 2 to 4 year in Deposit ServicesGood understanding of US Banking life cycleGood verbal and written communicationShould be comfortable working US hours to meet deadlinesStrong Customer Service SkillsGood knowledge in MS office skills MS...

  • Hiring Fresher's – Non-Voice Process – US Mortgage Title Search/Typing – Hyderabad

    1 week ago

    Bengaluru, Karnataka, India Orchestrate Mortgage and Title Solutions, LLC Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Job Title: Non Voice - Trainee/Process Executive – US Mortgage (Title Search/Typing)Location:Hyderabad, IndiaJob Type:Full-Time | On-siteExperience Level: Freshers(0–3year experience)Job Description:We are looking for enthusiastic and detail-orientedfresher'sto join our team for aNon-Voice US Mortgage Process(Title Search/Typing). This is an excellent...

  • Us Mortgage- Underwriting

    7 days ago

    Bengaluru, Karnataka, India NJ Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    HIRING FOR UNDERWRITING - US MORTGAGE WORK FROM HOME 5 DAYS WORKING& 2 DAYS OFF LOOKING FOR CANDIDATES WITH 3+ yrs of exp into us mortgage underwriting For more info contact Gopika

  • US Mortgage Underwriter

    1 week ago

    Bengaluru, Karnataka, India Vipsa Talent Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Well experienced in US Mortgage Live UnderwritingWell versed with FNMA, FHLMC, knowledge of GNMA Thorough income calculationCredit Analysis based on 4 C'sSound knowledge of US Residential mortgageDetermining Credit Worthiness

  • Mortgage process

    1 week ago

    Bengaluru, Karnataka, India Trigent Software Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesConsultant : is responsible for meeting individual key performance metrics related to business processes assigned while adhering to quality standards under the guidance/supervision of identified mentor/lead. The employee is accountable for following process standard operating procedures. Also needs to identify various process related...

  • Us Mortgage Analyst

    1 week ago

    Bengaluru, Karnataka, India Firstsource Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    US Mortgage :: Hiring @ FSL :: Virtual Interviews :: Can start Work From Home :: Immediate Joiners Preferred. Apply Now.Warm Greetings from FirstsourceUS MortgageTelephonic RoundsWholesale Closing/Retail Processing/Closing/VA IRRRL UW Underwriting/Origination/Docs 103/ Appraisal, ENO/ Recorded Docs/ Initial Disclosure/ 4506T Docs/End to End...

  • US Residential Mortgage

    4 days ago

    Bengaluru, Karnataka, India Newbie Soft Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job description :A Mortgage Underwriter plays a crucial role in the mortgage lending process by assessing the creditworthiness and risk profile of potential borrowers. The position involves analyzing financial information, reviewing loan applications, and making informed decisions to approve, conditionally approve, or deny mortgage loans. This role ensures...

  • Team Member-post closing, US Mortgage

    21 hours ago

    Bengaluru, Karnataka, India Venpa Staffing Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Ready to take your US mortgage career to the next level? Walk in and get hired Were conducting a Walk-in Drive on 9th & 10th October 2025 for the following open positions Open Roles: 1 Post Closing2 Loan Setup3 Analyst / Senior Analyst US Mortgage Servicing & Credit Reporting4 Analyst / Senior Analyst – Business Controls Transactional Testing ...