Conversational AI QA Lead

Req ID:
333046

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Conversational AI QA Lead to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Duties: Day to Day job Duties:

• Develop and implement conversational AI solutions: Design, build, and deploy chatbots and virtual assistants for banking use cases.
• Develop and implement a comprehensive QA strategy that aligns with our product roadmap and business goals.
• Lead, mentor, and grow a high-performing QA team, fostering a culture of continuous improvement and accountability.
• Establish and enforce quality standards, processes, and best practices for software testing, including automated and manual testing methodologies.
• Collaborate with product management, engineering, and operations teams to define quality metrics and ensure alignment on product quality goals.
• Oversee the design and execution of test plans, test cases, and automated test scripts to validate product functionality and performance.
• Provide regular updates to executive leadership on quality metrics, testing progress, and risk assessments related to product releases.
• Identify and advocate for quality improvements throughout the product development lifecycle.

Skills Required:

• 10+ years of experience in software quality assurance, with at least 5 years in a leadership role.
• Proven track record of developing and executing QA strategies for complex software products.
• Deep understanding of software testing methodologies, tools, and best practices.
• Experience with test automation frameworks and CI/CD pipelines.
• Strong analytical and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.

Minimum Skills Required:

• 10+ years of experience in software quality assurance, with at least 5 years in a leadership role.
• Proven track record of developing and executing QA strategies for complex software products.
• Deep understanding of software testing methodologies, tools, and best practices.
• Experience with test automation frameworks and CI/CD pipelines.
• Strong analytical and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.

About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

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