Service Management Senior Analyst-Bengaluru,India

About Diversified:

Diversified is a global leader in audio visual and media innovation, recognized for designing and building the world's most experiential environments. Our award-winning team specializes in delivering solutions for the most complex, large-scale and immersive installations. Serving a global clientele that includes major media organizations and retailers, sports and live performance venues, corporate enterprises, and government agencies, Diversified partners with clients to create spaces that bring people together and keep them coming back.

What to Expect:

At Diversified, we're on a mission to create a world without boundaries, where technology enables all people to connect and experience the moments that matter, wherever they choose to be. With clients spanning the globe and an exciting pipeline of projects across industries, Diversified offers more than just a job. We offer a career path with the flexibility to grow personally and professionally, wherever your ambitions take you.

As a Diversified associate, you'll dive headfirst into big, complex, and rewarding projects that push the boundaries of what's possible. Plus, you'll enjoy a flexible work environment, competitive compensation and benefits, and a culture that celebrates diversity and inclusion.

IF YOU CAN DREAM IT, YOU CAN DO IT AT DIVERSIFIED.

Job Summary:

The Service Asset and Configuration (SACM) Analyst works with the Service Managers, project management, change management process, IT support teams, and administrative functions to perform day-to-day asset lifecycle management operations. The role will perform data analysis, auditing, quality reviews and data entry into the Configuration Management Database (CMDB).

Primary Responsibilities:

• Ensure all assets under management are properly controlled, and that accurate and reliable Information about lifecycle and configuration status is available as and when requested.
• Performs state and configuration audits to validate physical asset inventory is consistent with the CMS and initiate any required root cause analysis and corrective actions.
• Understands the scope of asset and configuration management processes, function, the items to be controlled, and information that is to be recorded.
• Assess and as required, drive implementation of effective and efficient Request and Change processes within the IT Organization to deliver required Asset and Configuration data supporting life-cycle processes.
• Deliver to support achievement for SLA and KPIs associated with data accuracy and data completeness.
• Provide knowledge transfer and training to advance capabilities of less experienced staff.
• Review and improve accuracy and content of the operational procedure's knowledge base.
• Control the receipt, identification, storage, and withdrawal of all supported assets through life-cycle.
• Responsible for the management of IT hardware and accessories within the organization.
• Planning, monitoring, and recording software license and/or hardware assets to ensure compliance.
• Will also develop and implement procedures for tracking company assets to oversee quality control throughout their lifecycles.
• Optimize usage and cost of IT hardware deployments.
• Manage complete asset lifecycle including acquisition, deployment, utilization, tracking, security, and final disposition of IT assets.
• Identify new requirements & prepare various reports & amp, consumption analysis.

Required Qualifications:

• Bachelor's Degree and a minimum of 5 years of relevant experience or equivalent combination of education and work experience
• ITIL V3 or V4 foundation Certified.
• Good verbal and written communication
• Good experience on ServiceNow or any ITSM platform

Work Location: Bangalore

Shift Timings: 2 PM - 11 PM (should be flexible to support EST zone overlap)

Work Classification: Hybrid (3 days onsite, 2 days remote)

What We Offer:

Along with competitive compensation, you will be eligible for the following benefits:

• Multiple medical plan for self and family
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
• Paid Time Off and Paid Holidays
• Commuter & Shift Benefits (US / APAC shifts)

To learn more about becoming part of the Diversified team, visit us at or email us at

Diversified is an equal opportunity employer committed to fostering an inclusive and diverse workplace. All aspects of employment will be based on job requirements, individual qualifications, merit, performance, and business need.

We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

We believe in fair and equitable hiring practices and strive to create an environment where all individuals feel valued and empowered.