Seller Support Executive
1 week ago
1. As a Seller Support Executive, you will be responsible for assisting sellers with various queries and issues through calls and emails. Your primary responsibilities include: 2. Handling seller inquiries related to payments (TDS, GST details, monthly cycle payment details, order-wise payment details, etc.). 3. Reviewing and editing vendor live products on the application/website for rating and reviews hygiene. Addressing pricing issues such as selling price updates and incorrect NSP updates. 4. Updating seller information such as bank details, company name/address, etc. 5. Resolving return disputes including issues with used, damaged, or wrong products received. 6. Managing marketing deductions claims and addressing pick and packaging related issues for vendors.
Basic Qualifications & Requirement: To be considered for this role, you must meet the following qualifications:
1. Minimum one-year experience in Seller Support & Emails profile within the e-commerce industry. 2. Bachelor's degree with at least one year of relevant experience and proficient typing skills. 3. Prior experience in handling complaints and escalations effectively. 4. Demonstrated dedication, sincerity, and willingness to exceed expectations. 5. Excellent verbal and written communication skills with basic knowledge of computer applications, including Excel. 6. Ability to thrive in a fast-paced and challenging environment. 7. Willingness to work in shifts from 10 AM to 7 PM with six days working (one roster off as per process requirements). 8. Expected to handle around 100 emails and calls with high-quality responses. 9. This role offers an opportunity to contribute to the success of LimeRoad's seller ecosystem and requires individuals who are proactive, detail-oriented, and customer-focused.
If you meet the qualifications and are ready to take on this exciting challenge, we encourage you to apply
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