SRE Lead

5 days ago

Cochin, Kerala, India Litmus7 Full time ₹ 20,00,000 - ₹ 25,00,000 per year
  • 8+ years of work experience in SRE & Retail Domain.
  • Should have experience in DataDog Monitoring Tool.
  • Good experience in E- com domain experience, especially SFCC (Sales Force Commerce Cloud) .
  • Know how to leverage DataDog product capability across customer tech platform.
  • Should be able to lead customer discussions on observability standpoint, SRE road maps, bring close collaboration with various verticals within the customer departments.
  • Should know how to gather SRE requirement from Tech and non-tech aspect from customer.
  • Must have excellent knowledge in ensuring reliability and scalability of applications.
  • Should have excellent automation skills to automate repetitive tasks, reduce false alarms using python and or any other languages.
  • Working experience in how to gather requirements on health of applications, services to monitor, setting service levels, identifying the gaps in current system.
  • Must be able to lead, mentor L2 team.
  • Hands-on experience in Monitoring, Logging, Alerting, Dashboarding, and Report Generation in DataDog.
  • Must have knowledge in ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan, SLA, SLI.
  • Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA.
  • Experience working with postman.
  • Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy).
  • Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms.

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