SRE Lead

2 weeks ago

Cochin, Kerala, India Innovature Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Experience: 5 - 7 years of L2 monitoring

Roles & Responsibilities

● Lead the Site reliability engineering team

● Layout schedule and shift plans for the team

● Manage tickets and allocate tasks for team members

● Work collaboratively with peers and management

● Ensure transparent communication with the customer

● Provide direction and assistance to team members

● Record and track team SLAs and workflows

● Ensure that the monitoring systems and procedures are aligned with industry best practices, regulatory requirements, and security policies.

● Implement metrics-driven processes to ensure service quality

Skill Set

● Knowledge in monitoring tools such as Zabbix, Nagios, etc

● Knowledge/experience in ticketing systems such as Zoho Desk /JIRA etc

● Strong problem-solving skills, particularly in investigating and analyzing recurring issues.

● Hands-on knowledge of Linux fundamentals, System administration, scripting, performance tuning, etc

● Strong problem-solving skills and ability to think under pressure

● Basic knowledge of cloud environments such as AWS, Azure, Google Cloud, etc

● Basic knowledge of networking, routing and switching

● Communication and documentation skills

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