IDFC First Bank

2 weeks ago

Navi Mumbai, Maharashtra, India Acura Solution Full time ₹ 2,00,000 - ₹ 6,00,000 per year


Job Description:

Typical duties and responsibilities

  • Answer incoming calls from customers with inquiries on product orders
  • Assist various departments in facilitating sales of all products in the company portfolio
  • Analyze customer issues and assist in resolving within the required timeframe
  • Coordinate with customers and ensure appropriate questioning to identify issues
  • Manage all customer inquiries and summarize to present to management
  • Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe
  • Maintain accuracy of all data and verify the same for all customer services

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