
Assistant Service Manager
7 days ago
Job Title: Assistant Service Manager
Location: Swargate, Pune
Qualification: Any Graduate or Diploma in Electrical
Experience: 3-5 Years of relevant Experience in the same domain
Compensation: As per market standard
Job Purpose:
To assist the Service Manager in managing and supervising the repair, maintenance, servicing, and rewinding operations for AC/DC Motors, Alternators, and Generators. The role includes overseeing workshop and field service activities, ensuring technical excellence, maintaining customer satisfaction, and supporting the service team to achieve operational goals.
Key Responsibilities:
Service & Technical Operations:
- Assist in planning, scheduling, and executing preventive and breakdown maintenance of AC/DC Motors, Alternators, and Generators.
- Supervise winding & rewinding jobs (LT/HT motors) and ensure adherence to quality and safety standards.
- Provide technical support to engineers and technicians for troubleshooting complex electrical/mechanical faults.
- Monitoring & Supporting for and servicing activities at client sites.
- Ensure timely completion of all jobs (workshop & field).
Customer Support & Relationship Management:
- Act as a point of contact for customer queries, complaints, and escalations.
- Customer-centric approach with a focus on timely resolution .
- Ensure high levels of customer satisfaction through quality service and prompt communication.
Team Supervision ,Training & Reporting:
- Supervise and guide a team of service engineers, technicians, and workshop staff.
- Allocate work and monitor performance of the team.
- Maintain service records, job cards, rewinding logs, and test reports.
- Coordinate with the store/purchase department for spare parts.
- Inspect completed jobs to ensure they meet company and industry standards before delivery.
Qualifications & Skills:
- Diploma / Degree in Electrical or Mechanical Engineering (mandatory). Experience can compensate.
- 3–5 years of experience in service/maintenance of AC/DC Motors, Alternators, and Generators.
- Strong technical expertise in motor winding & rewinding (LT/HT) and generator servicing.
- Good knowledge of electrical testing procedures, diagnostics, and preventive maintenance.
- Excellent leadership, communication, and problem-solving skills.
- Proficiency in MS Office and service reporting tools.
Job Types: Full-time, Permanent
Pay: ₹30, ₹40,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Experience:
- Field service: 4 years (Required)
- motor winding & rewinding (LT/HT): 4 years (Required)
- preventive and breakdown maintenance schedules: 4 years (Required)
Willingness to travel:
- 75% (Required)
Work Location: In person
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