Assistant Service Manager

2 weeks ago

Swargate Pune Maharashtra, India Rapid Job Sountions Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Job Title: Assistant Service Manager

Location: Swargate, Pune

Qualification: Any Graduate or Diploma in Electrical

Experience: 3-5 Years of relevant Experience in the same domain

Compensation: As per market standard

Job Purpose:

To assist the Service Manager in managing and supervising the repair, maintenance, servicing, and rewinding operations for AC/DC Motors, Alternators, and Generators. The role includes overseeing workshop and field service activities, ensuring technical excellence, maintaining customer satisfaction, and supporting the service team to achieve operational goals.

Key Responsibilities:

Service & Technical Operations:

  • Assist in planning, scheduling, and executing preventive and breakdown maintenance of AC/DC Motors, Alternators, and Generators.
  • Supervise winding & rewinding jobs (LT/HT motors) and ensure adherence to quality and safety standards.
  • Provide technical support to engineers and technicians for troubleshooting complex electrical/mechanical faults.
  • Monitoring & Supporting for and servicing activities at client sites.
  • Ensure timely completion of all jobs (workshop & field).

Customer Support & Relationship Management:

  • Act as a point of contact for customer queries, complaints, and escalations.
  • Customer-centric approach with a focus on timely resolution .
  • Ensure high levels of customer satisfaction through quality service and prompt communication.

Team Supervision ,Training & Reporting:

  • Supervise and guide a team of service engineers, technicians, and workshop staff.
  • Allocate work and monitor performance of the team.
  • Maintain service records, job cards, rewinding logs, and test reports.
  • Coordinate with the store/purchase department for spare parts.
  • Inspect completed jobs to ensure they meet company and industry standards before delivery.

Qualifications & Skills:

  • Diploma / Degree in Electrical or Mechanical Engineering (mandatory). Experience can compensate.
  • 3–5 years of experience in service/maintenance of AC/DC Motors, Alternators, and Generators.
  • Strong technical expertise in motor winding & rewinding (LT/HT) and generator servicing.
  • Good knowledge of electrical testing procedures, diagnostics, and preventive maintenance.
  • Excellent leadership, communication, and problem-solving skills.
  • Proficiency in MS Office and service reporting tools.

Job Types: Full-time, Permanent

Pay: ₹30, ₹40,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Experience:

  • Field service: 4 years (Required)
  • motor winding & rewinding (LT/HT): 4 years (Required)
  • preventive and breakdown maintenance schedules: 4 years (Required)

Willingness to travel:

  • 75% (Required)

Work Location: In person

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