Process Quality Associate

2 weeks ago

Chennai, Tamil Nadu, India Botree Software Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

  • Work closely with the Head of InfoSec & Process Quality to define, implement, and institutionalize process quality frameworks in line with industry best practices.
  • Assist in setting up and maintaining a Quality Management System (QMS).
  • Conduct compliance checks, internal audits, and process reviews to ensure adherence.
  • Facilitate the collection and analysis of metrics, trends, and benchmarks to drive improvements.
  • Identify process gaps and propose pragmatic, value-driven improvements.
  • Support change management by engaging with cross-functional teams, addressing concerns, and building buy-in for process initiatives.
  • Contribute to the creation of process documentation, SOPs, and training materials.
  • Provide feedback to improve efficiency, productivity, and quality across service lines.

Qualifications, Experience & Skills

  • A bachelor's degree in computer science, information technology, or a related field.
  • Strong problem-solving skills with the ability to challenge the status quo.
  • Excellent communication (verbal and written) and stakeholder management skills.
  • Ability to work independently and collaboratively with cross-functional teams.
  • Change management mindset ability to influence and gain acceptance in environments resistant to process adoption.
  • Detail-oriented with a passion for driving quality and continuous improvement.

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