
Process Quality Associate
2 weeks ago
Role & responsibilities
- Work closely with the Head of InfoSec & Process Quality to define, implement, and institutionalize process quality frameworks in line with industry best practices.
- Assist in setting up and maintaining a Quality Management System (QMS).
- Conduct compliance checks, internal audits, and process reviews to ensure adherence.
- Facilitate the collection and analysis of metrics, trends, and benchmarks to drive improvements.
- Identify process gaps and propose pragmatic, value-driven improvements.
- Support change management by engaging with cross-functional teams, addressing concerns, and building buy-in for process initiatives.
- Contribute to the creation of process documentation, SOPs, and training materials.
- Provide feedback to improve efficiency, productivity, and quality across service lines.
Qualifications, Experience & Skills
- A bachelor's degree in computer science, information technology, or a related field.
- Strong problem-solving skills with the ability to challenge the status quo.
- Excellent communication (verbal and written) and stakeholder management skills.
- Ability to work independently and collaboratively with cross-functional teams.
- Change management mindset ability to influence and gain acceptance in environments resistant to process adoption.
- Detail-oriented with a passion for driving quality and continuous improvement.
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