F&B Associate

2 weeks ago

Bengaluru, Karnataka, India Radisson Hotel Group Full time ₹ 1,50,000 - ₹ 2,50,000 per year

AREAS OF RESPONSIBILITY

Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats:

§ Presents menus, suggests cocktails and/or daily specials.

§ Exhibits knowledge of all items on the menu and wine list.

§ Takes order.

§ Prepares order for presentation to guest.

§ Replenishes water.

§ Makes and pours coffee for the customers.

§ Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.

§ Processes customer restaurant bills promptly and accurately.

§ Cleans tables, chairs and floor area.

§ Resets table quickly.

§ Polishes silverware and folds linen.

§ Check the overall condition of the dining room, ensuring its readiness for customers.

§ Assists service team as necessary to meet or exceed guest expectations.

§ Log book and reservations must be read at the beginning of each shift.

§ Possesses a valid liquor card at all times.

§ Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas. Promote all other services the hotel provides.

§ Informs supervisor/manager of any customer dissatisfaction.

§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Creates 100% guest satisfaction by providing the Yes I Can experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§ Provides Yes I Can genuine hospitality and teamwork on an ongoing basis

§ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§ Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures:

§ Attends work on time and as scheduled.

§ Follows hotel grooming, hygiene and dress standards.

§ Minimise safety hazards by following all safety rules and procedures.

§ Refrain from personal conversations with other employees at the main entrance.

§ Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

§ Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

§ At all time projects a favourable image of the Brand to the public.

INDFOH

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