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International Voice Process- US Shifts

2 weeks ago

HITEC City Hyderabad Telangana, India VantageRMS Full time ₹ 3,60,000 - ₹ 4,80,000 per year

Job Title:

International Voice Process – US Shifts

Job Description:

We are hiring for International Voice Process (US Shift). Candidates with strong communication skills and prior experience in international voice support are invited to join our customer support team for US clients.

Responsibilities:

  • Handle inbound & outbound calls and resolve customer queries.
  • Provide accurate information and deliver excellent customer service.
  • Record customer interactions and update systems timely.
  • Meet defined service levels and performance metrics.
  • Coordinate with internal teams to ensure resolution.

Requirements:

  • Education: 12th Pass / Graduate / Undergraduate.
  • Experience: Minimum 6 months in International Voice Process (mandatory).
  • Skills: Excellent spoken & written English, problem-solving ability, customer-focused approach.
  • Flexible to work in rotational night shifts (US timings).

Salary & Benefits:

  • CTC: ₹3.6 LPA – ₹4.8 LPA (based on experience).
  • Perks: Two-way cab facility, PF, health insurance, performance incentives.
  • Work Mode: Work from Office (Hyderabad ).
  • Working Days: 5 days/week, rotational offs.

Job Type:

Full-time, Permanent

Job Types: Full-time, Permanent

Pay: ₹360, ₹480,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Higher Secondary(12th Pass) (Required)

Experience:

  • International voice process: 1 year (Required)

Language:

  • English (Required)

Location:

  • HITEC City, Hyderabad, Telangana (Required)

Work Location: In person

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