Front Office Supervisor

7 days ago


Outer Ring Rd New Mahavir Nagar Tilak Nagar New Delhi Delhi India Hotel Management Full time ₹ 3,00,000 - ₹ 6,00,000 per year
Key Responsibilities:

Guest Relations & Service:

  • Welcome guests warmly and ensure efficient check-in and check-out processes.

  • Handle guest inquiries, requests, and complaints promptly and courteously.

  • Provide accurate information regarding hotel facilities, services, and local attractions.

  • Coordinate with other departments (Housekeeping, Concierge, F&B, etc.) to ensure seamless guest experiences.

  • Maintain guest privacy, confidentiality, and satisfaction at all times.

Operations & Administration:

  • Manage guest reservations, room assignments, and billing procedures accurately.

  • Ensure all guest registration details are complete and compliant with hotel policies.

  • Handle payments, issue invoices, and process refunds or adjustments as required.

  • Update and maintain guest profiles in the Property Management System (PMS).

  • Assist with night audit and daily reports if required.

Professional Standards:

  • Adhere to grooming, uniform, and service standards as defined by the hotel brand.

  • Maintain a high level of product knowledge about the hotel and surrounding area.

  • Ensure the front desk area is neat, organized, and presentable at all times.

  • Support management with VIP arrivals, special requests, and group check-ins.



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