Production Support

4 days ago

Bengaluru, Karnataka, India crescendo global Full time ₹ 20,00,000 - ₹ 25,00,000 per year
Job Description

Position: Production Support - 5 years
Location: Bengaluru

Discipline: IT Admin/ IT Support
Job Type: Permanent
Contact Name: Vanshika Kapoor
Contact Email:
Job Ref: 68771
Published: 26 days ago

Production Support 8 Years Bengaluru/Pune (Hybrid)

We are hiring an experienced Team Manager with strong expertise in Application Maintenance Support and ITIL-based processes. This role is ideal for a tech-savvy leader with a track record of driving service excellence in a 24x7 support environment.

Location: Bengaluru / Pune (Hybrid)
Experience: 8 Years
Work Timing: Should be open to 24x7 support environment
Notice Period: Immediate to 30 days preferred

Your Future Role
  • Manage end-to-end application maintenance and support for global clients
  • Own SLA adherence, incident management, and operations governance
  • Oversee project/resource planning and benefit tracking across production support
  • Drive ITIL-based process optimization and 24x7 technical operations
  • Collaborate with stakeholders to implement service improvement plans
  • Deliver service level dashboards and compliance reports regularly
  • Guide cross-functional integration of technical and business processes
What You Bring
  • Strong knowledge of Application Support, Change Management, ITIL processes
  • Hands-on experience in Power Apps, Power Automate, and dashboard reporting
  • Understanding of contract/SLA management and vendor governance
  • Excellent communication, analytical thinking, and stakeholder management
  • Experience working with onshore captive clients and offshore teams
  • Background in the insurance industry is a strong plus
  • Ability to make quick, strategic decisions in high-pressure situations
Whats in it for you
  • Be part of a global operations environment serving enterprise clients
  • Opportunity to lead high-impact IT support initiatives across geographies
  • Hybrid work setup with strong focus on leadership development
  • Work culture focused on inclusion, collaboration, and innovation

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