Back Office Insurance Trainer

2 weeks ago

Turbhe Khurd Navi Mumbai Maharashtra, India Computer Age Management Services (CAMS) Full time

Job Summary:

We are seeking a knowledgeable and engaging Back Office Insurance Trainer to design and deliver training programs for our insurance operations team. The ideal candidate will have a strong understanding of insurance processes such as claims, underwriting, policy servicing, and regulatory compliance. This role is crucial in ensuring that back-office staff are equipped with the skills and knowledge to perform efficiently and accurately.

Key Responsibilities:

  • Develop and implement training programs for new and existing back-office insurance staff.
  • Conduct sessions on insurance products, claims processing, policy administration, and compliance.
  • Create training materials including manuals, SOPs, presentations, and e-learning modules.
  • Evaluate training effectiveness through assessments, feedback, and performance metrics.
  • Stay updated on industry regulations and ensure training content reflects current standards.
  • Collaborate with department heads to identify training needs and skill gaps.
  • Maintain training records and generate reports for audits and compliance.
  • Provide post-training support and mentorship to ensure knowledge retention and application.

Required Qualifications:

  • Bachelor's degree in Insurance, Business Administration, or a related field.
  • Minimum 3 years of experience in insurance operations or training.
  • Strong knowledge of insurance processes and regulatory requirements.
  • Excellent communication, presentation, and interpersonal skills.
  • Proficiency in MS Office and Learning Management Systems (LMS).
  • Ability to adapt training methods to suit different learning styles.

Preferred Qualifications:

  • Certification in Training & Development (e.g., CPTD, ATD).
  • Experience with digital training tools and virtual facilitation.
  • Prior experience in a BPO or insurance back-office environment.

Key Skills:

  • Instructional Design
  • Process Training
  • Compliance Awareness
  • Coaching & Mentoring
  • Analytical Thinking
  • Time Management

Job Type: Full-time

Pay: ₹250, ₹500,000.00 per year

Benefits:

  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Education:

  • Bachelor's (Required)

Experience:

  • Process Training: 1 year (Required)
  • Total work: 3 years (Preferred)

Work Location: In person

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