Client Relationship Executive

2 weeks ago


Kozhikode, Kerala, India IOCOD Infotech Full time US$ 50,000 - US$ 1,00,000 per year

Experience: 0-3 Years

Location: Govt. Cyberpark, Kozhikode OR remote

Job Type: Full-Time

Work timings: 6 PM to 2:30 AM IST (Night Shift)

About Easify:

Easify is our all-in-one communications portal that helps businesses stay connected with their customers through messaging, automated workflows, and actionable insights. We're looking for a proactive and customer-focused Client Relationship Executive to build lasting relationships with our US-based clients and ensure they have a seamless experience using our platform.

Role overview:

As a Client Relationship Executive, you will be the primary point of contact for customers—helping them onboard, guiding them through the platform, addressing compliance and subscription-related concerns, and ensuring they derive maximum value from Easify. This role involves a mix of customer communication, compliance monitoring, sales conversion, and support coordination, requiring near-native English communication skills and flexibility to work during US business hours (night shift).

Key Responsibilities:


Compliance Monitoring:
 Review and ensure adherence to compliance standards while sending SMS and other communications through the platform.

Customer Reach-out:
 Engage with subscribed customers and encourage them to complete the onboarding and setup process.

Subscription Retention:
 Reach out to customers who cancel or express dissatisfaction, understand their concerns, and take proactive steps to improve retention.

Chat Support & Product Promotion:
 Interact with customers via chat, address queries, and promote Easify's features when appropriate.

Demo Calls:
 Attend and conduct demo calls for prospective customers to showcase the platform's features and benefits.

Lead Conversion:
 Reach out to potential clients through calls and convert qualified leads into active users.

Onboarding & Relationship Building:
 Welcome new clients through onboarding calls, ensure they're comfortable using the platform, and maintain positive long-term relationships.

Customer Support Coordination:
 Collaborate with internal teams to resolve escalated issues promptly and effectively.

Documentation:
 Maintain clear and organized records of customer interactions, issues, and resolutions in the CRM system.


Qualifications & Skills:


0–3 years of experience in 
Customer Relationship Management, Client Support, or Inside Sales
, preferably in a SaaS or communication-based platform.

Excellent 
verbal and written communication skills
 with a near-native 
US accent and fluency in English.

Strong interpersonal skills with the ability to handle customer concerns empathetically and professionally.

Familiarity with 
CRM tools
, online communication platforms, and demo presentation software.

Proactive, persuasive, and capable of multitasking in a remote work environment.

Flexibility to work night shifts
 (US business hours).



  • Kozhikode, Kerala, India Playspots Full time ₹ 9,60,000 - ₹ 30,00,000 per year

    We are looking for a marketing executive to expand the business of sports-related mobile application ( Playspots App ) , The roles and responsibilities are,Responsibilities:-To make calls for service booking confirmationMaintaining the relationship with existing ClientsPreparing monthly reports and analyticsRequired Experience, Skills and...


  • Kozhikode, Kerala, India ADAM GROUP OF EVENTS Full time

    Full job descriptionAbout the CompanyAdam Group of Events is a full-service event management company specializing in creating memorable family and corporate events. We focus on delivering innovative, personalized, and high-quality event experiences in a creative and dynamic environment.Job descriptionAbout the RoleWe are looking for a Client Relationship...


  • Kozhikode, Kerala, India EDVISTA GLOBAL VENTURES LLP Full time

    Role Overview:The Client Relation Executive will act as the primary point of contact for students and parents after the admission process. The role focuses on delivering clear communication, sharing updates, maintaining trust, and ensuring a smooth experience throughout the pre-departure journey.Key Responsibilities:Provide class schedules, training details,...


  • Kozhikode, Kerala, India SUNNYDAY SOLAR Full time ₹ 1,20,000 - ₹ 2,40,000 per year

    SunnyDay Solar is lighting up the future of clean energy in Kerala. As part of our new sales department, we're hiring a high-energy Client Relationship Officer who can connect with customers, explain our value, and close deals — all from our office or over the phone. If you're a natural communicator and love turning conversations into conversions, we want...


  • Kozhikode, Kerala, India adrex creative Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    About the Role:We're looking for a dynamic and creative Digital Marketing & Client Servicing Executive to join our growing team. The ideal candidate should be passionate about digital marketing, social media, and client communication, with the ability to manage projects and maintain strong client relationships.Key Responsibilities:Plan, execute, and monitor...


  • Kozhikode, Kerala, India Al Baqali Automatic Doors Full time

    Urgent requirements for Customer Relationship Executive for a leading manufacturing company in Qatar.If you can speak or manage both English and Arabic language you may applyJob Types: Full-time, PermanentPay: ₹50, ₹60,000.00 per monthApplication Question(s):Can you speak Arabic?Do you have MS Office Knowledge ?Are you ready to relocate Qatar before 20th...


  • Kozhikode, Kerala, India Quest Innovative solutions Pvt ltd Kochi Full time

    Job Title : Student Relationship ExecutiveJob Location : CalicutJob Type : Full-time regular employment.Academic Qualification : Any Graduate (IT preferred)Key ResponsibilitiesAct as the primary point of contact for students regarding course details, admissions, and academic support.Maintain a communication with students through calls, emails, and messages...


  • Kozhikode, Kerala, India Bimal Maruti Full time

    Job SummaryWe are seeking a dynamic and experienced Senior Relationship Manager to join our team. This pivotal role is designed for a professional who excels in building and maintaining strong relationships with clients, driving business development, and leading sales initiatives. The ideal candidate will possess a deep understanding of B2B sales, technology...


  • Kozhikode, Kerala, India Artha Financial services Full time

    Responsible for providing outstanding customer service to keep the customers loyal and obtain long-term business.Meet potential clients.Responsible for getting more than 95% customer satisfaction rate while doing random customer feedback analysis. If any issues occur, address it with the reporting officer.Responsible for getting references from customers as...


  • Kozhikode, Kerala, India Quest Innovative solutions Pvt ltd Kochi Full time

    Job Title : Growth and Client Success ExecutiveJob Location : CalicutJob Type : Full-time regular employment.Academic Qualification : Any Graduate (IT preferred)Business Developmentl Meet personal targets.l To conduct periodic study on Competitor products and strategies.l Support to develop new Marketing Strategies.Academy-Operations Supportl Daily , Monthly...