Client Relationship Executive
2 weeks ago
Experience: 0-3 Years
Location: Govt. Cyberpark, Kozhikode OR remote
Job Type: Full-Time
Work timings: 6 PM to 2:30 AM IST (Night Shift)
About Easify:
Easify is our all-in-one communications portal that helps businesses stay connected with their customers through messaging, automated workflows, and actionable insights. We're looking for a proactive and customer-focused Client Relationship Executive to build lasting relationships with our US-based clients and ensure they have a seamless experience using our platform.
Role overview:
As a Client Relationship Executive, you will be the primary point of contact for customers—helping them onboard, guiding them through the platform, addressing compliance and subscription-related concerns, and ensuring they derive maximum value from Easify. This role involves a mix of customer communication, compliance monitoring, sales conversion, and support coordination, requiring near-native English communication skills and flexibility to work during US business hours (night shift).
Key Responsibilities:
Compliance Monitoring:
Review and ensure adherence to compliance standards while sending SMS and other communications through the platform.
Customer Reach-out:
Engage with subscribed customers and encourage them to complete the onboarding and setup process.
Subscription Retention:
Reach out to customers who cancel or express dissatisfaction, understand their concerns, and take proactive steps to improve retention.
Chat Support & Product Promotion:
Interact with customers via chat, address queries, and promote Easify's features when appropriate.
Demo Calls:
Attend and conduct demo calls for prospective customers to showcase the platform's features and benefits.
Lead Conversion:
Reach out to potential clients through calls and convert qualified leads into active users.
Onboarding & Relationship Building:
Welcome new clients through onboarding calls, ensure they're comfortable using the platform, and maintain positive long-term relationships.
Customer Support Coordination:
Collaborate with internal teams to resolve escalated issues promptly and effectively.
Documentation:
Maintain clear and organized records of customer interactions, issues, and resolutions in the CRM system.
Qualifications & Skills:
0–3 years of experience in
Customer Relationship Management, Client Support, or Inside Sales
, preferably in a SaaS or communication-based platform.
Excellent
verbal and written communication skills
with a near-native
US accent and fluency in English.
Strong interpersonal skills with the ability to handle customer concerns empathetically and professionally.
Familiarity with
CRM tools
, online communication platforms, and demo presentation software.
Proactive, persuasive, and capable of multitasking in a remote work environment.
Flexibility to work night shifts
(US business hours).
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