Sales Operations Manager
14 hours ago
Job Title: Sales Operations Manager / Lead
Location: Hyderabad, Telangana, India (On-site)
Employment Type: Full-Time
Shift: U.S. Eastern Time Zone (6:00 PM – 3:00 AM IST — Mandatory)
Hiring Organization: Artifact Global Corporation (for a U.S.-based Financial Services
Client)
About Artifact
Artifact Global Corporation is a professional-services firm providing business consulting,
staffing, and technology solutions across North America and India.
We are hiring a Sales Operations Manager / Lead for one of our U.S.-based clients in
the Merchant Finance and Alternative Lending domain. This is an onsite leadership role
in Hyderabad responsible for managing the India sales floor, ensuring operational
excellence, data integrity, and alignment with U.S. leadership.
Role Overview
The Sales Operations Manager / Lead will oversee a team of sales representatives
(openers and closers) focused on small-business financing for U.S. clients. The role
requires hands-on experience in sales operations, CRM management, reporting, and
team leadership, along with the ability to work closely with cross-border stakeholders in
real time.
Key Responsibilities
Sales Operations & Leadership
Lead and supervise a team of 5 – 10 sales representatives.
Drive achievement of daily, weekly, and monthly sales quotas.
Conduct performance reviews, training, and call quality audits.
Ensure smooth coordination between India and U.S. operations.
Process & Performance Management
Develop and implement standardized sales workflows and performance metrics.
Maintain CRM hygiene, accuracy of leads, and reporting dashboards.
Track KPIs — lead conversion, funded amount, ROI, and renewal rates.
Identify bottlenecks and introduce automation or process improvements.
Data Security & Compliance
Enforce data-handling protocols consistent with client and company standards.
Ensure confidentiality, secure CRM/VPN access, and compliance with NDAs.
Support periodic audits and process reviews with U.S. stakeholders.
Reporting & Coordination
Deliver weekly and monthly performance dashboards to senior management.
Align team activities with U.S. time zone and leadership cadence.
Contribute to quarterly reviews and strategic planning sessions.
Required Qualifications
7 – 10 years of total professional experience, including 5+ years in sales operations,
inside-sales management, or team leadership roles.
Proven experience in financial services, lending, BPO, or MCA (preferred).
Hands-on expertise in CRM tools such as Zoho, Salesforce, or HubSpot.
Strong analytical and Excel/Google Sheets reporting capability.
Excellent communication, coaching, and interpersonal skills.
Ability to manage cross-border teams and perform in a high-energy sales environment.
Preferred Skills
Experience with sales-performance dashboards and forecasting tools.
Process-oriented mindset with focus on quality and compliance.
Exposure to U.S. financial or small-business sales environments.
Ability to handle fast-paced, target-driven operations.
Compensation & Benefits
Competitive salary: ₹10 – 15 LPA depending on experience and capability.
Team performance incentives and quarterly bonuses.
Career growth path toward India Operations Head within 12 – 18 months based on
performance.
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