Associate SME

2 weeks ago

Bengaluru, Karnataka, India Microland Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Description:Education Qualification :Any Graduate (Engineering / Science) Skills :Primary -> Technology | Infrastructure Monitoring Tool - Zenoss | 3 - ExperiencedPrimary -> Technology | Infrastructure Monitoring Tool - SCOM, LogicMonitor | 3 - ExperiencedSecondary -> Domain | IT in Banking | Customer Support | 3 - ExperiencedTertiary -> Behavioral | Aptitude | Communication | 3 - Experienced Certification :Technology | ZCP/LMCA/LMCP As a Level 3 Zenoss Administrator, you will be responsible for advanced configuration, optimization, and management of Zenoss monitoring solutions for our IT infrastructure. You will collaborate with Level 1 and Level 2 administrators, provide expert support, and ensure the effective monitoring of our systems. Key Responsibilities on Zenoss:1. Zenoss Configuration and Optimization: Lead the design, setup, configuration, and optimization of Zenoss monitoring solutions for comprehensive IT infrastructure monitoring.Customize Zenoss settings, templates, and data collection for maximum performance and reliability.Incident Detection and Response: Configure and customize advanced alerting rules, thresholds, and incident response workflows in Zenoss.Investigate and resolve complex incidents and performance issues, ensuring timely resolution.Data Analysis and Insights: Utilize advanced data analysis techniques to derive actionable insights from Zenoss monitoring data.Create advanced reports, dashboards, and predictive analytics for resource performance optimization and incident prevention.Automation and Scripting: Develop and maintain advanced automation scripts using Zenoss APIs and other relevant technologies to enhance monitoring and incident response.Implement automation for proactive issue resolution and resource provisioning.Documentation and Knowledge Sharing: Maintain comprehensive documentation of Zenoss configurations, changes, and best practices.Mentor and train junior administrators, sharing expertise, best practices, and providing advanced training.Strategic Planning: Collaborate with IT and business stakeholders to align Zenoss strategies with organizational objectives.Stay updated on industry trends, IT infrastructure monitoring best practices, and Zenoss updates. Make recommendations for Zenoss enhancements.Location:India - BengaluruCreated On:04-Aug-2025

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