Manager Ops requirement

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of a Manager Operations is to contribute to the overall client satisfaction, retention and account profitability objectives by ensuring the operational performance standards for assigned accounts are met and enhanced.

Job title:

Manager Ops requirement

Job Description:

Education:

Any Graduate or Postgraduate

Experience:

12+ years experience in RCM-AP/AR(Voice), including directing multiple sites and clients. Healthcare Industry Preferred.

Mandatory Skills:

• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Excellent presentation and client interaction skills.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
• Ability to improve and/or transform teams processes across functions within the organization.
• Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results.
• Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management.
• Strong operational and financial acumen, executive presence, and the ability to lead multiple locations.
• Strong business acumen with a broad understanding of fundamental business principles.
• Exhibit relevant and consistent leadership behaviors in team management, client communications and internal interactions with teams, peers and senior management. Work effectively across a global matrix organization.
• Effective leadership and people management skills, with a focus on developing diverse, high performing teams and fostering an inclusive culture that is collaborative and inquisitive.
• Ability to solve problems using creativity, critical thinking, decisiveness, and leadership
• Advanced customer focus and customer service skills.
• Sufficient schedule flexibility commitment to support a 24/7 work environment.
• Experience and willingness to delve into all levels of detail needed to accomplish the business goals.
• Strong fiscal acumen with financial modelling & budgeting experience.

Roles & Responsibilities:

• Review key performance indicators, regularly focusing on long term objectives to ensure Client and Organization goals are continually met.
• Develop long term plan to enhance performance of programs. This includes areas such as Force Management, Training, quality, staffing and/or program initiatives.
• Lead cross-functional activities and communication to further partnership between organization and assigned clients.
• Participate in cross-functional teams including IT, WFM, Client Services, Implementation, Change Management, and other support departments.
• Use a systematic approach to identifying improvement opportunities, root-cause analysis, recommending solutions, and implementing process improvements in accordance with client/company policies and practices.
• Responsible for leading, providing professional development, and evaluating direct reports.
• Prepare, deliver, and facilitate both client and internal business presentations and meetings.
• Promote teamwork and cooperative effort.
• Help train and provide guidance to other employees within the organization.
• Maintain a clean, safe, and unobstructed work area, and practice good safety habits.
• Ensure both internal and external customers are provided with the highest quality service.
• Experience with client relationship management is required.
• Familiarize with HIPAA regulations.

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.

Location:

HyderabadIndia