Delivery Manager – RPA

Company Description

Acronotics Limited specializes in applying human intelligence to create cutting-edge robotic automation and artificial intelligence solutions. We focus on robotic process automation (RPA) and artificial intelligence (AI) to transform business operations for our clients. As a product, consulting, and services firm, Acronotics is dedicated to building a world-class team of engineers, designers, consultants, and thought leaders. Our flagship product, Radium AI, automates bot monitoring and support activities, enhancing digital worker support with AI-driven capabilities. Our mission is to design, develop, implement, and manage transformative automation and AI-based solutions.

Role Overview

We are seeking an experienced Delivery Manager
to lead end-to-end delivery of multiple automation and AI programs across diverse industry verticals. This role requires a unique blend of
technical acumen, large-scale resource management, multi-project delivery expertise, and strong client relationship skills
. You will oversee teams of 100+ members, manage both Time & Material and Fixed Bid engagements, and play a pivotal role in expanding our client relationships.

Key Responsibilities

1. Technology Leadership (RPA & AI)

• Serve as the delivery lead for RPA and AI programs, ensuring solutions align with client business goals and technical standards.
• Understand multiple RPA platforms (e.g., UiPath, Power Automate, Blue Prism, Automation Anywhere) and AI/ML technologies, including Generative AI use cases.
• Provide guidance on solution design, architecture, and delivery approach in collaboration with technical leads.
• Stay ahead of emerging trends in automation, AI, and intelligent workflows to drive innovation.

2. Resource & Capacity Management

• Manage large-scale delivery teams (100+ members), ensuring optimal
  utilization, bench, and skill alignment
  .
• Drive recruitment, onboarding, and upskilling strategies to build high-performance delivery teams.
• Plan and execute allocation/deallocation of resources across projects to balance workloads and maximize productivity.
• Maintain accurate skill inventories to support proactive staffing and career development plans.

3. Delivery & Program Management

• Lead delivery of multiple concurrent projects with varying sizes, complexity, and commercial models.
• Manage both
  Time & Material
  and
  Fixed Bid
  engagements, ensuring profitability, quality, and on-time delivery.
• Define delivery governance frameworks, KPIs, and SLAs; monitor performance against them.
• Implement risk management, change control, and escalation processes for smooth program execution.
• Collaborate with cross-functional teams for integrated solution delivery.

4. Customer & Stakeholder Management

• Act as the senior delivery interface for key clients, fostering trust and long-term partnerships.
• Drive account growth by identifying new opportunities, collaborating with sales/pre-sales teams, and delivering customer success.
• Conduct regular client governance meetings, presenting project updates, ROI metrics, and improvement recommendations.
• Manage executive stakeholder expectations and resolve escalations with a solution-oriented approach.

Qualifications & Experience

• Bachelor's or Master's degree in computer science, Engineering, or related field (MBA preferred).
• 12+ years of IT delivery experience, including at least 5 years in
  RPA, AI, or Intelligent Automation
  programs.
• Proven track record of managing
  large-scale teams (100+ people)
  and delivering enterprise-grade projects.
• Strong understanding of multiple RPA tools and AI/ML technologies.
• Experience in managing
  multi-project delivery
  with diverse commercial models (T&M and Fixed Bid).
• Exceptional stakeholder management and account growth skills.
• PMP, PRINCE2, or Agile certifications preferred.

Key Competencies

• Strategic thinking with operational execution skills.
• Strong leadership and people management abilities.
• Excellent communication, presentation, and negotiation skills.
• Business acumen and financial management for delivery profitability.
• Ability to thrive in a fast-paced, high-growth environment.