Assoc. Dir. DDIT DEV DATA ANALYTICS DSAI

4 days ago


Hyderabad, Telangana, India Novartis Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Summary

We are seeking an AI Operations Lead to oversee the smooth delivery, support, and continuous improvement of AI/ML and GenAI services and solutions across the Durg Development. This role is responsible for establishing scalable operating models, ensuring service reliability, managing risks, and driving adoption of AI platforms and applications.

The ideal candidate combines deep knowledge of IT service management (ITSM) with experience in AI/ML/ Gen AI / Automation lifecycle operations, ensuring that AI services are compliant, efficient, and aligned with business outcomes.

About the Role

Position Title: Assoc. Dir. DDIT DEV DATA ANALYTICS DSAI (Data Science and AI)

Location – Hyd-India #LI Hybrid

About the Role

We are seeking an AI Operations Lead to oversee the smooth delivery, support, and continuous improvement of AI/ML and GenAI services and solutions across the Durg Development. This role is responsible for establishing scalable operating models, ensuring service reliability, managing risks, and driving adoption of AI platforms and applications.

The ideal candidate combines deep knowledge of IT service management (ITSM) with experience in AI/ML/ Gen AI / Automation lifecycle operations, ensuring that AI services are compliant, efficient, and aligned with business outcomes.

Your responsibilities include but are not limited to

  • Service Operations & Delivery Lead day-to-day operations of AI/ML and Generative AI services, ensuring availability, reliability, and performance. Establish and manage Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs) for AI services.
  • Oversee incident, problem, and change management processes for AI platforms and applications. Ensure operational readiness for AI models post-deployment, including monitoring, retraining, and lifecycle management (MLOps).
  • Governance & Compliance Define and enforce AI service policies, standards, and compliance with regulatory/ethical AI guidelines. Partner with security, risk, and compliance teams to manage AI model governance and data privacy. Ensure audit readiness and documentation for AI operations.

  • Continuous Improvement & Innovation Identify opportunities to optimize AI service operations through automation, monitoring, and proactive support. Drive adoption of AI observability tools for monitoring model performance, drift, and bias.

  • Champion best practices in incident response, model retraining, and service reliability engineering. Collaborate with product and engineering teams to improve AI service design and scalability.

  • Stakeholder Management & Collaboration Act as the primary point of contact for business stakeholders regarding AI service performance and issues. Communicate operational health, risks, and improvements to leadership.

  • Partner with AI product owners, data scientists, engineers, and IT to align services with business priorities. Support change management and user adoption of AI-driven services.
  • Team Leadership Lead and mentor a team of AI service operations specialists/engineers. Build operational expertise in AI support and monitoring across the team. Foster a culture of accountability, innovation, and continuous learning.

What you'll bring to the role:

  • Strong understanding of AI/ML lifecycle management, MLOps, and Generative AI services.
  • Proficiency with ITSM tools (ServiceNow, Jira Service Management) and cloud platforms (AWS, Azure, GCP). Knowledge of monitoring and observability tools (e.g., Datadog, Prometheus, MLflow, Evidently AI).
  • Familiarity with responsible AI practices (fairness, bias detection, explainability).
  • Excellent problem-solving, incident management, and stakeholder engagement skills. Soft Skills: Strong communicator, collaborative leader, adaptable, and results-driven.

Desirable Requirements:

  • Bachelor's or master's degree in computer science | University degree | , Data Science, IT, or related field. ITIL or AI/ML / LLM operations certifications are a plus
  • Experience: 8–12 years in IT service operations or production support, with at least 3+ years in AI/ML or cloud-based service operations.

.

Commitment to Diversity & Inclusion:

Novartis embraces diversity, equal opportunity, and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up:

Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally:

Division

Operations

Business Unit

Universal Hierarchy Node

Location

India

Site

Hyderabad (Office)

Company / Legal Entity

IN10 (FCRS = IN010) Novartis Healthcare Private Limited

Functional Area

Technology Transformation

Job Type

Full time

Employment Type

Regular

Shift Work

No



  • Hyderabad, Telangana, India Novartis Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    SummaryAs Assoc. Dir. DDIT DEV RA Sol. Del. you will create the detailed IT solution/service design, based on functional specifications to meet quality and performance requirements and technical constraints.Responsible for detailed design, development, and delivery of system solutions for Regulatory Affairs (RA). You will engage with global business leaders...


  • Hyderabad, Telangana, India Novartis Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    SummaryThe role of Service Delivery Associate Director in Hyderabad focuses on leading the strategic and operational implementation of Veeva Vault in Regulatory Affairs, ensuring alignment with organizational goals and regulatory compliance. This position requires extensive experience in project leadership, data migration, Validation and testing, and cutover...


  • Hyderabad, Telangana, India Novartis Full time

    Summary -Expert and Responsibility for a Solution Design and Architecture of Technology Assets Products orb Platform Architecture and Governance of Technology PlatformsJob Title - Assoc Dir DDIT APD ERP PlatformTechLocation - HyderabadActively contribute to professional and reliable technology delivery for business systems platforms and processes for...


  • Hyderabad, Telangana, India Novartis Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    SummaryThe role of Service Delivery Associate Director in Hyderabad focuses on leading the strategic and operational implementation of Veeva Vault in Regulatory Affairs, ensuring alignment with organizational goals and regulatory compliance. This position requires extensive experience in project leadership, data migration, Validation and testing, and cutover...


  • Hyderabad, Telangana, India Novartis Full time

    Summary Summary Internal title Assoc Dir DDIT US I Data Architect LI-Hybrid Location Hyderabad India Relocation Support Yes Step into a pivotal role where your expertise in data architecture will shape the future of analytics at Novartis As Associate Director - Data Architect you ll lead the design and implementation of innovative data solutions...


  • Hyderabad, Telangana, India Sandoz Full time

    Job Description- Drives the data architecture, data platform engineering development and data pipeline design and development activities. .- Build a deep understanding to the Development landscape - data, applications, and related processes.- Working closely with business leads, IT teams, and other stakeholders to understand their data needs and...


  • Hyderabad, Telangana, India Novartis Full time

    Job Description Summary Responsible for designing and developing a cutting-edge AI and Generative AI infrastructure on AWS Cloud platform and COLO, tailored for pharmaceutical business use-cases. The platform will facilitate Biomedical research scientists and other business users for early molecule development and other research activities by providing...


  • Hyderabad, Telangana, India Novartis Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    SummarySpecialist for project delivery and/or operations in the given business sub capability. Partner with Business Stakeholders and DDIT Strategic Business Partners for demand analysis, solution proposal/evaluation and project delivery. Drive operations of systems and applications in scope (both Global and Local), ensuring their stability and integrity and...


  • Hyderabad, Telangana, India Novartis Full time

    Job Description Summary Responsible to lead and drive the engineering, delivery, and optimization of secure, scalable, and cost-effective Azure cloud Services/Products while building a culture of innovation and continuous improvement. The role ensures alignment of platform strategies with business objectives, leveraging AI and automation to streamline...


  • Hyderabad, Telangana, India Sandoz Full time

    Job DescriptionYour responsibilities include but not limited to- Lead the MVP or Tech Spike along with Platform Engineer and/or Domain / Solution Architect of Business Facing Function teams- Supporting Platform engineering team for any technical issue during platform delivery or implementation of new services- Driving discussion with other architects and/or...