Lead Technical Support Engineer

4 days ago

Noida, Uttar Pradesh, India ClearTrail Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Role :
Lead Infrastructure implementation and support.

Experience :
9 to 11 years of experience in the role of Software and Hardware Infrastructure implementation and : BE (IT/Computers), MCA.

Work Location :
Noida (work from office only).

Travel :
Yes, required to onsite locations (PAN India + and Responsibilities :

  • Identify Hardware and Software requirements related to Product Implementation.
  • Keep yourself updated with latest trends in Hardware and Software Infrastructure.
  • Design highly available product deployment architecture, networking architecture and storage architecture, virtualization architecture.
  • Design network security as per the requirement of customer.
  • Design and deploy Hardware, Software and Application monitoring tools.
  • Use automation for deployments and system upgrades.
  • Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs.
  • Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.
  • Assist with knowledge-sharing initiatives as well as product release training and documentation.
  • Participate in design reviews of HLDs and LLDs with Customers.
  • Evaluation of new technology.
  • Creation of customer requested reports and Customer & Skills :
  • Bachelors degree in Engineering (IT/Computers) or MCA.
  • 9 to 11 years of hands-on experience in software and hardware infrastructure implementation and support.
  • Proven experience designing and deploying product deployment architectures including networking, storage, and virtualization.
  • Strong knowledge of network security design and implementation.
  • Expertise in deploying and managing monitoring and automation tools.
  • Experience with diagnosing complex infrastructure issues and providing timely resolutions.
  • Excellent communication skills for customer interaction and documentation.
  • Ability to travel PAN India and internationally as required.
  • Strong problem-solving skills and a proactive approach to technology evaluation.

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