Cisco Voice Specialist

2 days ago

INDIA PUNE NORTHERN TRUST IN Birlasoft Limited Full time ₹ 2,25,000 - ₹ 4,50,000 per year

Cisco Voice Specialist

Role: Cisco Voice Specialist

Location: Open for both Bangalore and Pune

Shift Timing: US Hours - 6:30 PM to 3:30 AM (might change as per daylight saving)

Interview: 2 rounds

Budget – 22.5 LPA

Project Overview - Cisco Contact Center & Collaboration

• Support Contact Center designs, services, API integrations, and coordination.

• Deliver training and mentorship for voice and contact center platforms.

• Function as primary trainer for internal/external partners.

Contractor's Role:

• Provides expert-level consultation and support across all phases of the project development cycle, focusing on Cisco Unified Communication and VoIP infrastructure. Collaborates with business and IT stakeholders to define complex requirements, design scalable solutions, and ensure timely, high-quality implementations. Requires deep technical expertise, strong analytical skills, and broad industry knowledge.

Experience Level:
o Senior – 7 years.

Qualifications:
o BE or any bachelor's degree with relevant experience.
Must have skills:
o Effective communication, analytical, and critical thinking skills
o Deep understanding of Cisco VoIP/UCCE and Contact Center environments.
o Familiarity with Microsoft Office productivity tools
o Experience in remote monitoring and managed enterprise environments.
o Knowledge of telecommunication alternatives and industry trends

Nice to Haves:
o Good written & Oral communication, Worked on Office 365 suites, ADO Etc.,

Tasks & responsibilities
o Unified Communications & VoIP Infrastructure
§ Lead design and implementation of Cisco Unified Communication products.
§ Install, configure, and maintain voice infrastructure hardware/software.
§ Troubleshoot and optimize IP telephony, voice, video, and mobility solutions.
§ Analyze SIP headers and configure SBCs for header manipulation.
§ Provide Tier 1 /Tier 2 support for Cisco VoIP phones and platforms.
§ Maintain documentation, policies, and procedures for VoIP networks.
o Contact Center & Collaboration
§ Support Contact Center designs, services, API integrations, and coordination.
§ Deliver training and mentorship for voice and contact center platforms.
§ Function as primary trainer for internal/external partners.
o Technical Leadership & Project Management
§ Function as Project Leader when required.
§ Conduct customer assessments, build technical documentation.
§ Liaise across cross-functional teams for support and implementation.
§ Ensure compliance with ITSM processes (Risk, Change, Patch, etc.)
§ Drive automation and innovation to reduce manual efforts.
o Carrier Services & Compliance
§ Manage voice platforms, carrier services, E911 compliance, toll-free numbers.
§ Oversee disaster recovery, analytics, documentation, and vendor management.
o Governance & Security
§ Stay updated on emerging industry standards.
§ Ensure data protection compliance across systems.

Experience LevelSenior Level

  • Senior Voice Integration Engineer – Cisco Webex

    2 weeks ago

    India 221 B Baker ST Full time

    Experience: 7–10 years Contract Duration: 2–3 months (with possible extension) Location: Remote / Hybrid / On-site (flexible) About the Role We’re looking for experienced Voice / Telephony Integration Engineers to help enhance the Aisera Voice offering with advanced Cisco Webex and contact center capabilities. You’ll work on real-time voice systems,...

  • Network Voice

    2 weeks ago

    Hyderabad, Telangana, India, Telangana HCLTech Full time

    Network Voice - CISCOPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsRequirement Details:Primary Location: NoidaPosition Overview (Job Summary):The role involves designing and implementing end-to-end contact center solutions using Cisco UCCX and Webex Contact Center platforms. The architect will lead technical...

  • Senior Voice Integration Engineer – Cisco Webex

    2 weeks ago

    India 221 B Baker ST Full time

    Experience: 7–10 yearsContract Duration: 2–3 months (with possible extension)Location: Remote / Hybrid / On-site (flexible)About the RoleWe’re looking for experienced Voice / Telephony Integration Engineers to help enhancethe Aisera Voice offering with advanced Cisco Webex and contact center capabilities.You’ll work on real-time voice systems, SIP...

  • ▷ Immediate Start: Lead Engineer

    3 weeks ago

    Bengaluru, India Northern Trust Full time

    Job Description About Northern Trust Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to...

  • Senior Voice Integration Engineer – Cisco Webex

    2 weeks ago

    india, IN 221 B Baker ST Full time

    Experience: 7–10 yearsContract Duration: 2–3 months (with possible extension)Location: Remote / Hybrid / On-site (flexible)About the RoleWe’re looking for experienced Voice / Telephony Integration Engineers to help enhancethe Aisera Voice offering with advanced Cisco Webex and contact center capabilities.You’ll work on real-time voice systems, SIP...

  • [Immediate Start] Network Voice

    3 weeks ago

    Hyderabad, India HCLTech Full time

    Job Description Network Voice - CISCO Primary Location: Noida / Chennai / Bengaluru / Hyderabad / Pune Experience: 14+ years Requirement Details: Primary Location: Noida Position Overview (Job Summary): The role involves designing and implementing end-to-end contact center solutions using Cisco UCCX and Webex Contact Center platforms. The architect will lead...

  • ▷ Urgent Search! Cisco Voip

    4 days ago

    Pune, Maharashtra, India NR Consulting Full time

    Title Cisco VOIP Location Pune Exp 2 yrs Requirements Strong knowledge of Cisco Unified Communications Manager Unity Connection and voice gateways Experience with SIP Trunking H 323 SCCP and VoIP protocols Experience with QoS and voice VLANs Excellent communication and problem solving skills Ability to work independently and in a team environment Preffred...

  • Voice Network Engineer

    2 weeks ago

    India InterVision Systems Full time

    Job Summary: We are seeking a skilled Network Engineer – Voice with 5 to 8 years of hands-on experience in enterprise voice and collaboration technologies. The ideal candidate will be responsible for the design, implementation, support, and optimization of unified communication solutions across platforms including MS Teams, WebEx Calling, Zoom,...

  • Voice Network Engineer

    2 weeks ago

    India InterVision Systems Full time

    Job Summary: We are seeking a skilled Network Engineer – Voice with 5 to 8 years of hands-on experience in enterprise voice and collaboration technologies. The ideal candidate will be responsible for the design, implementation, support, and optimization of unified communication solutions across platforms including MS Teams, WebEx Calling, Zoom,...

  • Voice Network Engineer

    20 hours ago

    India InterVision Systems Full time

    Job Description Job Summary: We are seeking a skilled Network Engineer Voice with 5 to 8 years of hands-on experience in enterprise voice and collaboration technologies. The ideal candidate will be responsible for the design, implementation, support, and optimization of unified communication solutions across platforms including MS Teams, WebEx Calling, Zoom,...