Associate Process Manager-Quality

2 weeks ago


Chandigarh Mohali, India eClerx Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description APM Quality

  • Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members.
  • Provide Training and Quality support, development of metrics and dashboards in line with customer requirements
  • Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices
  • Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics
  • Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation

Profile and Experience:


• 5+ years of industry experience in Quality experience

  • Flexible to work 5-Days and in Evening/Night shifts
  • Strong analytical skill- ability to work with huge volume of data using statistical tools

  • Thorough knowledge of MS office tools like Power point & excel are critical for the job

  • Strong client-facing skills with excellent communication, negotiation and conflict management skills.

Contact -Rupali Devlekar

M

E-



  • Chandigarh, Chandigarh, India eClerx Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team.The candidate must...


  • Chandigarh, India eClerx Full time

    eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must...


  • Chandigarh, Chandigarh, India Eclerx Full time

    Job DescriptionCustomer Operations Associate Process Manager Responsibilities- Prepares performance reports by collecting, analysing, and summarizing data and trends- Ensure Critical Performance Metrics are met consistently- Lead client/vendor reviews/calibrations- Revert to client/vendor queries on routine issues- Provide innovative ideas to optimize...

  • Process Associate

    2 weeks ago


    Chandigarh, Chandigarh, India CPT Franchising Pvt Ltd. Full time

    **Job description** A USA based Pizza Franchise is looking for Process Associate for it's warehousing process based in USA. **Responsibility**: - Track warehouse orders and maintain invoices - Monitor use of approved products; report non-compliance - Ensure software is updated with approved stock items - Attend weekly meetings with the National Account...

  • Process Associate

    2 weeks ago


    Chandigarh, India Primefox Infotech Full time

    **WE ARE HIRING** **Skills Required**: - Excellent English communication skills - No Technical/Sales skills required - Strong Interpersonal skills - Adaptive and quick learner - Good, smooth, calm, enthusiastic communicator **Responsibilities**: - Generating high quality leads following the laid SOPs - Using rebuttal techniques to handle customer’s...

  • Process Associate

    19 hours ago


    Mohali, India QM Bitz Full time

    **Roles and Responsibilities** 1) Researching and identifying potential customer leads 2) Gathering contact information for potential leads 4) Qualifying leads as sales prospects 5) Setting appointments or demos for the sales team to meet with qualified leads 6) Tracking and measuring the effectiveness of Process Associate efforts 7) Process Associate...

  • Process Associate

    1 week ago


    Mohali, Punjab, India Narang Staffing Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job TitleProcess AssociateExperience-1+ YearsLocation:MohaliKey Responsibilities:Resolve product or service-related queries in a professional and timely mannerMaintain accurate records of customer interactions in the CRM systemEnsure excellent customer satisfaction by providing empathetic and effective supportMeet performance metrics such as response time,...


  • Mohali, Punjab, India beBeeCommunication Full time ₹ 3,00,000 - ₹ 5,00,000

    Process Associate Job OpportunityWe are seeking enthusiastic candidates to fill the role of a Process Associate.Key Responsibilities:Generate high-quality leads in accordance with established proceduresUtilize effective communication techniques to address customer queriesMake outbound calls to acquire new leadsDevelop and master product knowledge to enhance...

  • Process Associate

    6 days ago


    Mohali, India i3synergist Full time

    **Process Associate - Charge Entry/Payment Posting** **Preferred Experience**: 0-3 years **CTC Range Offered**: 1.5-3.0 LPA (including 10% variable) **Key job accountabilities**: - Responsible for Data Entry, Patients Collections, Charges, Denials, Rejections, Eligibility verification, Insurance Processing, Payment Posting, Customer Service duties. -...


  • Chandigarh, Chandigarh, India BOEING Full time

    At Boeing we innovate and collaborate to make the world a better place From the seabed to outer space you can contribute to work that matters with a company where diversity equity and inclusion are shared values Were committed to fostering an environment for every teammate thats welcoming respectful and inclusive with great opportunity for...