Associate Process Manager-Quality
2 weeks ago
Job Description APM Quality
- Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members.
- Provide Training and Quality support, development of metrics and dashboards in line with customer requirements
- Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices
- Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics
- Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation
Profile and Experience:
• 5+ years of industry experience in Quality experience
- Flexible to work 5-Days and in Evening/Night shifts
Strong analytical skill- ability to work with huge volume of data using statistical tools
Thorough knowledge of MS office tools like Power point & excel are critical for the job
Strong client-facing skills with excellent communication, negotiation and conflict management skills.
Contact -Rupali Devlekar
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