Associate Process Manager-Quality

2 weeks ago


Chandigarh Mohali, India eClerx Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description APM Quality

  • Drive continuous improvement program across processes. Undertake detailed process improvement studies and up skills the team members.
  • Provide Training and Quality support, development of metrics and dashboards in line with customer requirements
  • Design overall framework of learning development for associates across locations. Ability to lead a team, coordinate with other locations and drive standardized practices
  • Strengthen quality management processes/framework to improve quality delivery. Should meet and exceed client metrics
  • Accurately capture the reporting needs of each of the client and set up/customize processes to seamlessly meet client's expectation

Profile and Experience:


• 5+ years of industry experience in Quality experience

  • Flexible to work 5-Days and in Evening/Night shifts
  • Strong analytical skill- ability to work with huge volume of data using statistical tools

  • Thorough knowledge of MS office tools like Power point & excel are critical for the job

  • Strong client-facing skills with excellent communication, negotiation and conflict management skills.

Contact -Rupali Devlekar

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